Job Details
Job Location: Bristol 046 - Bristol, TN
Position Type: Part Time
Salary Range: Undisclosed
Description
Palmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon’s focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.
Position Title: SALES TEAM LEAD
ROLE SUMMARY:
A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.
All Sales Team Leads, regardless of specified or assigned Departments of Responsibility, will be accountable for supporting a set of Shared Responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results.
Duties/Responsibilities:
1. Sales Performance
o Assist Store Sales Manager in achieving sales goals and objectives through effective leadership
o Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team
o Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)
2. Customer Service
o Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues
o Train and coach team to offer expected level of customer service in order to drive sale performance
o Handling customer complaints professionally, striving to resolve them promptly and satisfactorily
3. Team Leadership
o Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts
o Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
o Adjust team priorities to meet goals and company/store initiatives
o Offer on the spot coaching to team members in order to correct actions or offer training
o Communicate employee concerns to the appropriate leadership within a timely manner
4. Product Knowledge & Visual Merchandising
o Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.
o Train team members on merchandise features and selling techniques
o Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.
5. Departments of Responsibilities
o Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility
o Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development
Qualifications
* Required Skills/Abilities
* Previous experience in a retail or sales environment
* Shown leadership and delegation skills along with proven ability to hold team members accountable
* Confident, proactive and willingness to take on workplace challenges
* Ability to multi-task and change priorities as necessary
* Strong verbal communication, and the ability to convey important information clearly and effectively
* Quick decision-making and problem-solving abilities, specifically in terms of customer service
* Ability to read key reporting and learn company POS system with standard training
* Physical Requirements
* Ability to bend, twist, stoop, stand for extended periods of time
* Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations
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