Job responsibilities: Please note for a specific detailed job description for this vacancy please see attached job description. The Operational Support Manager will be visible and support in creating an open, accountable culture where the administrative teams are confident and skilled. They will demonstrate effective communication, staff engagement and be available to address issues and solve problems from staff within their Care Group. The Operational Support Manager will lead the monitoring of operational performance within the Care Group advising the General Service Manager as necessary; specifically, the Operational Support Manager will ensure effective and timely management of the Care Group's Cancer Performance, Patient Target Lists, In-patient, and outpatient waiting lists and key governance processes. The Operational Support Manager will be visible andsupport in creating an open, accountable culture where the administrative teams are confident and skilled. They will demonstrate effective communication, staff engagement and be available to address issues and solve problems from the administration staffwithin their Care Group. Supporting the General Service Manager with the delivery of the Care Group's operational and administrative services. This will include managing an administration team and monitoring of both national and local Key Performance Indicators. The post holder will work closely with other specialities within the division and understand the collaborative work which affects the other Care Groups within their Division. The Operational Support Manager will ensure existing operational processes and plans are adhered to. This is in addition to assisting the team to instigate programmes of work and operational change within new and ongoing improvement plans within the delegated Care Group. The Operational Support Manager will oversee administration teams and will possess personal qualities and skills to deal competently with day-to-day operational issues as they arise. They will support work streams within their speciality to contribute to the achievement of the Cost Improvement Plans (CIP) target for the Care Group. Deputising for the General Service Manager as and when required.