Location: South or Midlands area + Field
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time - hours per week – Mon to Fri
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What You'll Do
As a Security Engineer you will take technical ownership of the Vodafone service to the customer account, support management and provide inspired technical leadership to a team of highly skilled engineers working on a key blue chip account that is strategically critical to both Vodafone and UK PLC.
It is essential that the candidate will be able to interface with all levels of management and account teams both internally and with customer representatives, providing a ‘best in class’ level of support in and where required out of hours.
1. Support account management with exceptional technical skills and coaching of team members.
2. Communicate with internal and external stake holders, to a high level of technical detail, whilst ensuring simplicity of resolution communications.
3. Support colleagues with fault finding and troubleshooting on customer critical systems.
4. Provide technical insight to key faults and scenarios where service is under threat or impacted and where customer representatives required face to face support to overcome outages.
5. Perform RCA and provide solutions based on output to mitigate any future instances, or provide visibility of impact should analysis not be implemented.
6. Coach and mentor Engineers to ensure technical standards are met and maintained.
7. Provide a key point of escalation for technical issues between the customer and Vodafone
Who You Are
8. Adaptability and the ability to learn new skills quickly
9. Industry-leading technical knowledge gained in a telecoms or service provider
10. In depth understanding of modern Networking and Protocols (OSI Layers 1-7)
11. VPN Technologies (ipsec, SSL VPN, DMVPN and FlexVPN)
12. Valid / full UK driving license
13. Eligibility for BPSS / SC clearance
Essential
14. Minimum of CCNA Network and/or CCNA Security (CCNP Highly desirable).
Desirable
15. Checkpoint CCSA/CCSE
16. Linux / Windows server build, maintenance and management.
17. F5 LTM, GTM and Proxy Configuration/Management
18. Authentication Management (RSA SecurID, Cisco ACS/ISE, TACACS+ and RADIUS)