This position is based at MOJ Buchanan Wharf, G5 8AQ Job Summary Please refer to Job Description Job Description The Role You will report to the Director of Operations. You will have overall responsibility for a number of casework and decision-making teams. You will ensure that work is carried out consistently and effectively, to facilitate the achievement of team objectives. The Key Responsibilities Of The Role Are As Follows: Managing and providing leadership within your area, to ensure delivery of a high-quality service that keeps the customer at the heart of everything we do Monitoring the management of people performance through regular communication within your management team and having overarching responsibility for people development and wellbeing, ensuring your people are fully supported Ensuring that your area makes a valuable contribution to meeting CICA business objectives and KPIs, through the monitoring of Management Information Play a key role in the operational delivery senior management team, both at a strategic and operational level Demonstrating commitment to the Business Plan, through driving continuous improvement in collaboration with colleagues across all business areas Responsibility within your area for adherence to all MoJ Polices Responsibility for building and maintaining effective relationships with external stakeholders such as His Majesty’s Court and Tribunal Services (HMCTS), Police, Victim Support Services, GPs etc Other Duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Essential Criteria Strong written and verbal communication skills, with the ability to communicate effectively in both individual and group situations Experience of managing teams and adherence to associated HR practices Ability to inspire and motivate others to deliver operational performance Highly organised, with the ability to prioritise effectively Strong interpersonal skills, with the ability to develop effective working relationships with a wide range of internal and external stakeholders Highly focused on delivering results and objectives, with a strong personal commitment to supporting the business in achieving its goals in a changing environment Desirable Criteria Demonstrable experience of managing large operational teams Demonstrable experience of delivering continuous improvement The Role You will report to the Director of Operations. You will have overall responsibility for a number of casework and decision-making teams. You will ensure that work is carried out consistently and effectively, to facilitate the achievement of team objectives. Essential Criteria Strong written and verbal communication skills, with the ability to communicate effectively in both individual and group situations Experience of managing teams and adherence to associated HR practices Ability to inspire and motivate others to deliver operational performance Highly organised, with the ability to prioritise effectively Strong interpersonal skills, with the ability to develop effective working relationships with a wide range of internal and external stakeholders Highly focused on delivering results and objectives, with a strong personal commitment to supporting the business in achieving its goals in a changing environment Desirable Criteria Demonstrable experience of managing large operational teams Demonstrable experience of delivering continuous improvement Person specification Please Refer To Job Description Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Leadership Managing a Quality Service Delivering at Pace Alongside your salary of £41,463, Ministry of Justice contributes £12,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact : Name : SSCL Recruitment Enquiries Team Email : moj-recruitment-vetting-enquiriesresourcing.soprasteria.co.uk Telephone : 0345 241 5359 Recruitment team Email : moj-recruitment-vetting-enquiriesresourcing.soprasteria.co.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiriesgov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ https://jobs.justice.gov.uk/careers/JobDetail/3823?entityId3823