Role overview
You will be part of one of our Consumer Adviser teams, delivering advice on consumer law and energy supply issues to clients. Our teams are diverse, with a range of experiences, and work together in our Barry office, delivering advice to clients via telephone, email and webchat.
We also deliver the Welsh language Consumer Service Helpline. Therefore, we are actively recruiting Welsh-speaking advisers. Fluent Welsh speakers will receive an additional £2,000 per annum once they have passed their probation period.
Important information
Consumer advisers are required to complete classroom-based training during the first four weeks of their employment. This training includes end-of-unit assessments followed by final written and telephone-based assessments. Employment is conditional upon passing all assessments.
Location: Barry
Contract type: Permanent
Working hours: 37 hours
Interview date: 16 & 17 April 2025
Start date: 19 May 2025 (Fixed start date)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .