Job summary
The post holder will be required to work as part of a team providing a booking service to the cardiology department. This requires close liaison with consultants, patients, medical and nursing staff, physiologists and managers.
This is a multi-skilled and busy role with frequent requirements for concentration, where the work pattern can be unpredictable with regular interruptions. Handling of complex and sensitive information and the need for confidentiality is integral to the post. The post holder will require a working knowledge of IT systems, in addition to knowledge specific to Cardiology. The role will include booking patients for outpatient clinics, diagnostic tests and handling GP, BHT clinician and patient queries. The post holder will be expected to work without direct supervision and will be expected to liaise and communicate as appropriate.
Main duties of the job
To deal professionally with patient queries in line with guidance from the Trust's Access Policy using tact and persuasive skills.
To be responsible for accurate input of confidential data onto the hospital's Careflow system. This requires detailed knowledge of eRS, EVOLVE, Careflow and CCW amongst others.
To be knowledgeable about and understand medical terminology to ensure the correct transfer of clinical information onto the Carefow system.
To use the PTL to determine sequence of patients to be booked, adhering to the rules of the 18 week patient pathway.
Liaise with the Cardiology teams to ensure appointments are arranged for outpatients and diagnostic procedures to ensure maximum use of available clinical capacity.
About us
1. Listen to why colleagues think we are a great place to work! - BHT - A great place to work (
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression. We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
2. We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
3. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
4. Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
5. A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
What do we stand for?
6. Our vision is to provide outstanding care, support healthy communities and be a great place to work.
7. Our mission is to provide personal and compassionate care every time.
8. Our care values are collaborate, aspire, respect and enable.
Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on quoting the vacancy reference number.
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential
9. GCSE or equivalent in Maths and English language
EXPERIENCE
Essential
10. Experience of working within the NHS in a similar setting
11. Experience of booking appointments
12. Experience of working in an environment dealing with Highly confidential data
Desirable
13. Experience of and understanding of waiting list management
SKILLS, ABILITIES & KNOWLEDGE
Essential
14. Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers.
15. Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets.
16. Aware of confidentiality code of practice in relation to staff and patients
17. Ensure punctuality and reliability of self to ensure good relationship within the team.
Desirable
18. Happy to work as part of a team
19. Able to work under pressure and deal with conflict situations to an amicable conclusion.
20. Good communication skills at all levels and across a range of individuals including clinical staff and patients
21. Knowledge of Trust systems
SPECIAL CIRCUMSTANCES
Essential
22. Able to maintain a flexible approach to the role and duties
Desirable
23. Willing to travel between the 3 hospital sites within the trust