Visitor Services Supervisor - Food and Beverage
Hours:40
Location:Glenfinnan
Closing date:Sunday 29th December 2024
Key Responsibilities And Accountabilities
Catering operation
* Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer.
* Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
* Accountable for cost-effectivestock management, ordering, storage and wastage control.
Visitor experience
* Offer excellent customer service and ensure all members of the catering team do the same.
* Support property-wide targets for completion of visitor surveys to understand more about our visitors.
* Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
* Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
* Prepare catering rotas and holiday allocation to meet business needs.
* Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.
Finance Management
* Share responsibility for achieving an F&B budget of around £400,000 a year.
* Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
* Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
* Assist the F&B Manager with menu costing and stock-taking.
Performance indicators and targets
* Weekly, monthly and annual sales and cost of sales targets
* Food compliance standards and record-keeping
* Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
* Staff satisfaction from staff surveys
Tools / equipment / systems
* Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
* EPOS tills and chip and pin machines.
* Fully equipped commercial catering kitchens.
AMRT1_UKCT