Working Hours: Monday to Friday, 08:30 – 17:00
Heard of us?
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Purpose
The role of Customer Support Agent is very important to us and will support our engineers in testing telematics software response.
We would love to welcome you to our Arden Square Office (Crewe) for the days you are in the office. You’ll report into the Customer Support Supervisor.
Your responsibilities day to day will be…
1. Be the first point of contact for onsite engineers installing telematics equipment via inbound calls.
2. Ensuring all telematics equipment is functioning before the engineer leaves site.
3. Completing service desk tickets on Jira Service Desk Ticket.
What do we expect of you?
1. Previous experience in a technical support role.
2. Problem-solving skills and an understanding of data analysis.
3. Strong attention to detail and able to prioritise well.
4. Good knowledge of Microsoft Office Products.
5. Telematics experience would be desired but is not essential.
What can you expect of us?
1. A friendly culture that mirrors our proposition to our customers.
2. A fast-growing organisation that defines itself as being agile and innovative.
3. A drive for continuous improvement, which you will be empowered to get behind from day one.
4. A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds. Give James a call on 01270 904891.
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
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