Support Administrator Godalming £18.00 - £20.00 per hour subject to experience Temp contract 3 months - full time - Hybrid working options after training To deliver a patch-based service ensuring that the Council’s estates and properties are well managed, that the environment is well maintained and that tenants are able to sustain their tenancies. To work in partnership with tenants and leaseholders, the Police, local agencies, community groups and other professionals to effectively support the most vulnerable tenants to manage their tenancies and tackle anti-social behaviour. MAIN DUTIES AND ACCOUNTABILITIES Provide comprehensive advice or signposting on all aspects of the Housing landlord service, referring only the most complex of issues to the Housing Manager for decision Effectively deal with cases of anti-social behaviour, hate crime and domestic abuse in accordance with the Council’s policies and procedures. Work in partnership with the police to support dealing with serious and organised crime. To manage shared ownership and guardian properties, within your patch. To work in close partnership with the Housing Development team and Homechoice to ensure efficient provision and allocation of new and refurbished Council housing in the borough Identify and assist vulnerable tenants through close and regular contact, referring them to the relevant agencies for support, and monitoring these services to ensure they are effective Ensure all cases are added to the case management system and managed in accordance with housing policy Adhere to effective safeguarding practice for vulnerable adults and children in accordance with the Council’s policies, guidance and protocol Monitor the provision of services to the Council’s estates, working with colleagues, contractors and suppliers to ensure the communities and estate environments are safe places to live Actively work with housing fraud officer to tackle tenancy fraud Tackle unsatisfactory service delivery and support the management of relevant contracts across the Housing Management service to ensure they offer value for money to our customers Actively promote the Council’s Equality and Diversity Policy Ensure that the principle of confidentiality and the requirements of GDPR are fully applied To facilitate consultation and open conversation with tenants to understand their specific housing requirements to enable appropriate allocation of properties. To be the main point of contact for tenants during major refurbishment and decant programmes reporting on progress. Undertake viewings and ensure pre and post property checks are completed Liaise closely with Housing Development team to ensure that tenants are kept up to date with all works and ensure that they are completely satisfied with their new build home or the refurbishment works that have taken place Business Continuity Play a pivotal role in business continuity planning and should the need arise assist in ensuring business recovery of key service provision in a 24 hour window. Health and Safety Comply with all Health and safety legislation for your area of work, ensuring that risks are identified, managed and monitored as required PLANNING/ORGANISING/CONTROLLING Develop robust and effective stakeholder and supplier relationships and work closely with the Police and other statutory, voluntary and partner agencies, and the Council’s contractors to improve standards on estates and in the local community Contribute to service development and improvement planning, and share ideas with line manager Investigate complaints in line with the Council’s policy and share and embed any learning to support service improvement Represent the Council at meetings as and when required CUSTOMERS AND CONTACTS INTERNAL Elected Members Development team Grounds Maintenance team Property Services team Housing Options team Rents team Senior Living Housing team Service Improvement team Legal Services Environmental Health service Community Safety team Community Services EXTERNAL Tenants, leaseholders and their representatives Tenants’ and residents’ groups Contractors, suppliers and service providers Surrey Police Children and Adult Social Care services, Surrey County Council Members of the public Other statutory, voluntary and partner agencies SPECIFIC REQUIREMENTS FOR THIS POST For business continuity purposes, you are required to have access to the internet at home via broadband on a PC, laptop or tablet