We are now recruiting for a Warranty Returns Coordinator to join an established business based in the Dudley area. The Warranty Coordinator will be responsible for coordinating and investigating any customer requests/returns working to SLA timelines. You will be working as part of a team, and excellent admin and customer service skills will be required.
* This will be a 12 month fixed term contract.
As the Warranty Coordinator, you will be responsible for:
1. Processing customer and warranty returns through the ERP system.
2. Applying relevant reason codes during the RA process.
3. Liaising with customers to ensure that all information for the returns forms are accurate.
4. Liaising with sales managers to ensure that the returns process runs smoothly for the business and customers.
5. Organising the collection of warranty returns.
6. Notifying relevant parties of any issues and complaints.
7. Providing technical assistance and information as requested.
8. Preparing reports on returned products/items.
9. Carrying out any other admin related duties as requested.
Requirements:
1. Excellent communication skills.
2. Experience of MRP/ERP systems.
3. Experience of parts/returns (identifying parts).
4. Able to problem solve.
5. Excellent admin and coordination skills.
6. Experience of electrical parts/wheel chair/scooter would be an advantage.
7. Excellent customer service skills.
If you would be interested in the position of Warranty Coordinator, please apply now with your up-to-date CV to be considered.
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