Avocet Recruitment is working alongside a highly regarded regional housing developer that require a Customer Care Coordinator to join their team in Exeter.
Duties and Responsibilities:
The following list of duties and responsibilities is intended to reflect the principal elements of the Customer Care Coordinators role only and is therefore not exhaustive;
* Be the first point of contact for customers, via telephone, email and in person.
* Work closely with customers and Sub-Contractors to organise and schedule work, communicating effectively.
* Assist in property handovers where necessary.
* Review completed snagging work for approval and sign off.
* Advise customers of agreed works and schedule trade appointments.
* Agreed works to be clearly reported back to the Construction and Commercial team with supporting detail of labour, subcontractors, materials, equipment and timescales required to complete works efficiently.
* Ensure that all customer issues are dealt with quickly, professionally and to their complete satisfaction.
* Build robust relationships and liaise regularly with the Construction, Commercial and Sales Departments to ensure customer issues are responded to quickly and professionally.
* Assign and organise snagging work required to respective trades.
* Communicate important customer care issues to the Aftercare Manager and/or Construction Director (and Directors where appropriate) for review on a weekly basis.
* First point of contact for all appointed Sub-Contractors completing snagging works.
* Collate and maintain individual development snagging reports.
* Promote and act in accordance with all company values, systems, policies and procedures
* Document preparation, snagging forms, booklet
Skills knowledge and aptitude:
* Proactive and self-motivated.
* Effective time management – efficient and adding value to projects.
* Ability to prioritise and able to work under pressure.
* Ability to establish and maintain good working relationships with clients, colleagues and Sub-Contractors.
* Ability to demonstrate a flexible approach to work.
* A high level of drive and energy to ensure that contracts are managed safely.
* Can demonstrate being a self-motivated team player and a good communicator.
To apply for this position, click 'apply' now. Alternatively, feel free to reach out to Rob at Avocet Recruitment in Exeter to discuss the role in more detail