The Fife Arms Hotel is recruiting an experiencedAssistant Reservations Manager to join the team!Located in the village of Braemar in the heart of the Cairngorms National Park, The Fife Arms has recently been awarded Conde Naste Readers Choice Best Hotel UK, as well as the prestigious 2 Michelin Keys, and Aberdeen City & Shires Hospitality Employer of the Year.
Providing support to the Reservations & Revenue Manager and the Reservations Team, this role is pivotal to deliver the utmost quality of service, exceeding the expectation of our guest experience in every aspect of their stay. Our aim is that guests leave us feeling enriched and engaged in our ethos as well as meeting our sales targets. Youll be surrounded by a team with a creative flair and a passion for brilliant service with a desire to learn and grow.
As Assistant Reservations Manager, you will be responsible for:
* Assisting the Reservations & Revenue Manager to control rates and inventory.
* Assisting the Reservations & Revenue Manager to ensure all rates are loaded inthe GDS and Opera Cloud system for ease of reservations.
* Checking regularly and sharing information on the market situation including weekly checks and report on booking trends in the market.
* Assisting the Reservations & Revenue Manager to supervise the Reservationists in their daily duties, including pick-up reports, travel agents commissions, team member responses to guests, etc.
* Training, developing, and motivating the Reservations team to increase productivity and efficiency.
* Actively contributing to achieve the room revenue and overall revenue targets of the hotel.
* Contributing with creative ideas and professional input to surpass the targets set by the hotel budget and performance standard measurement tool.
Our successful Assistant Reservations Manager will have:
* Previous experience with Opera Cloud (7Rooms & Harri are desirable but not essential).
* Excellent written and spoken English additional languages are an advantage.
* Proven experience from within a similar luxury 5-star hospitality environment.
* Initiative, emotional intelligence, strong communication, and organisation skills.
* Experience in training, coaching and mentoring others.
* The ability to work under pressure.
* A passion and ambition to deliver exceptional experiences.
Whats in it for you?
* Competitive salary plus TRONC
* 30 days holiday
* Free annual guest experience for you and a plus one
* Enhanced pension scheme
* Free food and drinks whilst on shift
* Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles and Menorca!
* Amazing sports and social events led by local social committees
* Life Assurance
* Health benefits including a health cash plan
* Employee Assistance Programme
* Career development opportunities tailored around your aspirations and goals
About Artfarm and The Fife Arms Hotel
Artfarm is a one-of-a-kind independent hospitality company founded by Iwan and Manuela Wirth. Renowned for developing and reinventing distinctive sites including the award-winning Fife Arms Hotel in Braemar, The Fish Shop Restaurant & Fish Mongers in Ballater, The Audley Public House & Mount Street Restaurant in Mayfair, London, Manuela restaurant in Los Angeles, Roth Bar, Da Costa Italian Restaurant and Durslade Farm Shop in Somerset, and Cantina Restaurant in Menorca. Artfarm uniquely brings together art, community, education, people, and place.
Located in the heart of Braemar, the hotel houses 46 beautifully appointed bedrooms - each one a homage to place, person, or event with links to the area along with the stunning Albamhor Spa and some of the most unique event spaces. Dining experiences extend to the Clunie Dining Room showcasing the art of open wood-fire cooking, The Flying Stag Pub serving up local beers and firm Scottish favourites, Berties our glamorous and elegant Whisky Bar, Elsas our Art Deco Cocktail Bar, and our more relaxed Drawing Room all of which celebrate the best in local ingredients and are expertly prepared by our dedicated culinary team.
Want to join the family? Apply today!
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