Job Overview
We are seeking a highly organized and customer-focused Operations Administrator to join our team at Autoserve Ltd. This role will be responsible for ensuring smooth operations by managing customer bookings, handling enquiries, and supporting the day-to-day running of our services.
Key Responsibilities
* Customer Call Handling: Respond to customer calls, providing excellent service and resolving any queries.
* Raising Customer Agreements: Process and manage agreements with accuracy and efficiency.
* Booking Management: Arrange and schedule workshop bookings for customers, ensuring all details are correctly logged.
* Email Queries: Respond to email enquiries promptly and professionally.
* General Administrative Tasks: Assist with ad-hoc tasks as required to support the wider team.
Requirements
* Strong Customer Relationship Skills: Provide a friendly and approachable manner when interacting with customers.
* Team Player: Collaborate well with others to achieve team goals.
* Technical Skills: Be competent with computers and familiar with Microsoft Word, Excel, and Outlook.
* Previous Experience: Have previous experience in administration or call centre roles.
* Bonus: Experience in the automotive or fleet industry is a bonus but not essential.
If you're a people person with an eye for detail and enjoy keeping things running smoothly, we'd love to hear from you.