Technical Operations Manager
Location: Bracknell
Posted on: 3 Days Ago
Posting End Date: November 24, 2024
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If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us. That unique proposition is our Partners. As co-owners, they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are.
Job Summary:
Job Description:
At a glance
This is a hybrid role, therefore your time will be split between working from home and 1-2 days a week at our Bracknell Head Office.
Expected Salary: £76,100 - £101,600 per annum + car allowance
Contract Type: 12 month Maternity Cover
Start Date: Feb 2025
About the role
You will be a business expert and lead in Technical compliance, food safety, and system requirements for Own Brand and for sale of branded products. You will lead successful implementation including training where appropriate. Creation of effective policies, ways of working measuring compliance including regular reporting to Commercial Directorate and the wider business.
You will work closely with the Own Brand, Sustainability & Ethics, Waitrose Category Proposition Groups (CPG), Exclusive Brands, Local & Regional (Commercial), Waitrose Retail Compliance, John Lewis Q&T team, Suppliers, Public Affairs, Commercial Sales, Government and Non-Government organisations, systems (internal and external). To lead management of suppliers of services within the scope of the role.
Through your Profession, you will have the opportunity to develop and stretch personally and professionally to achieve your potential.
Key Responsibilities
* Food Safety Management Strategy - Define and implement product safety strategy based on own expertise, internal and external expert advice as it applies to Waitrose. Safe and legal trading for Waitrose.
* Internal and External Account Management - Lead and develop the technical relationship with key accounts to enable a food safety framework; Horizon Scanning, Surveillance, Ashbury, AIB auditing.
* Compliance Management and Training - Delivery of supplier and OB technical KPI reporting to manage risk and ensure compliance.
* Leadership - Lead and support a technical team using Partnership Values to develop their potential and deliver the Waitrose Quality and Technical Strategy.
* People Manager and Leader of a team - Act in accordance with the Partnership’s purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business.
What will you be doing?
* Identify and influence the development of new and emerging legislative requirements.
* Product safety policy creation for food safety matters to ensure supplier compliance.
* Delivery of a risk assessed surveillance programme to manage brand reputation and ensure due diligence.
* Manage food and non-food horizon scanning to ensure proactive management of emerging business risk.
* Delivery of Supplier Audit Programme, for food and non-food and associated policy framework.
* Expert advice for food safety processes for technical category teams, retail management and customer teams.
* Systems strategy within Waitrose Own Brand, ensuring ongoing improvements in data quality and performance.
* Support the delivery of an effective B2B, local and regional and exclusive branded compliance programme.
* Delivery of integrity and risk management framework for Own Brand including recommendations for Partner training on compliance.
* Crisis management to protect brand reputation and minimise risk to customers including leading product incidents for branded and own label lines, with follow-up activity for own label incidents.
* Create the conditions for all Partners to thrive, make their best contribution and achieve their potential.
Essential skills you’ll need
* Experience in a Technical Operations Management position.
* Experience within product testing with a focus on continuous improvement and new product vision.
* Expert in food safety processes and regulatory food laws.
* Extensive technical experience within the food or non-food industry.
* Excellent stakeholder management with the ability to make difficult decisions.
Desirable skills
* Science or Food Science degree.
* Experience of auditing/audit standards management.
* HACCP Level 3.
* Relevant specialist training e.g., allergens, microbiology, pesticide management, cosmetics.
* Experience in line management.
Benefits of the Partnership and the role
* Hybrid Working.
* Full-time working holiday entitlement 25 days holiday, plus public and bank holidays.
* Excellent work-life balance, including focus on well-being and flexible working.
* Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay).
* Partnership discount in store and online once you complete your Earning Membership.
* Simple cycle to work support scheme.
* Health Care cover.
* Car allowance.
* Access to exclusive hotels based in stunning areas.
Next steps
* The application form consists of a CV upload followed by application questions.
* Once you've submitted an application, the next steps of the process, if successful, are likely to include a 2-stage interview process.
* You'll be asked about any adjustments you might need to support the recruitment process.
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
Pay: £76,100.00 - £101,600.00 Annual
Scheduled Weekly hours: 35
Worker Type: Temporary Partner (Fixed Term)
Job Level: Partnership Level 5
Hours of Work: 35
At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself.
We welcome applications from everyone interested in working for us.
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