Contract Support Job ID 196433 Posted 03-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) Darlington - England - United Kingdom of Great Britain and Northern Ireland Job Role: Contract Support Reporting to: Lead Contract Support/Contract Manager Location: Darlington Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Purpose: CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team. Role Summary: Contract - Build and develop relationships with key business and account stakeholders, customers and external agencies - Identify and help drive implementation of saving opportunities to ensure customer and CBRE financial savings targets are maximised. - Drive high-quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers. - Compiling of the Contract Review pack - Conducting supplier surveys on MySupplier - Liaising with the client regarding payment of invoices - Debt calls with contract teams - Site inductions - Participation in the continual development of the existing systems to maximise efficient benefits for the customer and CBRE. - Liaising with the client on a variety of matters and attending to their needs whilst maintaining a strong working relationship Finance - Support the preparation and delivery of monthly Contract Reviews - Coordination of the billing application, calculating margins, raising invoices and submitting to the client - Managing and controlling of the invoice exception pool - Creation and review of management reports such as WebQuote Status, P&L, WOM, Debt, OPOs and Invoice Exception Pool - Processing supplier invoices and resolving any queries - Raising Work Orders and Purchases Orders when required - Reviewing open Purchase Orders - SOX and Audit compliance - Comprehensive spend tracking - Drive high quality financial performance to influence P&L result - Ad-hoc reporting as requested - Team KPI management and support Quality - Coordination of sub-contractor files - Logging hazards & customer feedback on the QHSE Management Portal - Management reporting - Constantly improve quality, service and efficiency - Share best practices and innovation People - Update labour allocations to ensure accurate client reporting - Provide knowledge and understanding to support others - Culture carrier and promotes best practice Processes, Procedures & Reporting - Ensure company policies and procedures are adhered to consistently throughout the Contract - Deliver the accuracy and integrity of accounting records and financial systems, identify and opportunities to enhance system efficiencies - Demonstrate knowledge of procedures and processes and deliver these to the required standard - Deliver and maintain compliance through the required procedures and processes Other - Uploading quotes onto the internal system for client approval - Maintaining the stationery supply - Updating Portals as when required CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)