Summary Make a Difference Even After Dark Become a Weekend & Overnight Call Navigator (Cornwall) Location: Cornwall 111 Integrated Urgent Care Services Shifts: Primarily Weekends & Overnights (perfect for night owls or those looking to work around other commitments) Salary: Competitive enhancements for unsociable hours Are you someone who stays calm under pressure, has a genuine passion for helping others, and is ready to be a lifeline when people need it most? Join our dynamic Care Navigation Team, where every call matters especially at night and on weekends. As demand for our services grows, so does our need for compassionate, professional, and quick-thinking individuals to join our team in delivering vital healthcare support. Whether its navigating someone to the right treatment centre or coordinating urgent home visits, you’ll be at the heart of patient care often during the hours when help is needed most. Who You Are A strong communicator with a calm, reassuring telephone manner. Adaptable, quick to learn, and tech-confident (well train you on our systems). Empathetic and ready to support people in urgent and sometimes stressful situations. Reliable and ready to commit to weekend and overnight working patterns. Ideally, you’ve worked in healthcare, customer service, or a similar fast-paced role. Main duties of the job What You’ll Be Doing Answering urgent calls with empathy, professionalism, and efficiency. Navigating patient care with support from clinicians, sending them to the right place at the right time – be it a home visit, Minor Injury Unit, or treatment centre. Monitoring patient flow and call queues to keep everyone safe and cared for. Collaborating with our clinical teams and other healthcare professionals across the system. Problem solving on the fly, handling sensitive information responsibly, and keeping calm under pressure. Becoming a local service expert –knowing where to send people and how to support them quickly and confidently. Why This Role Stands Out Weekend & Overnight Flexibility –ideal if you’re looking to fit work around your lifestyle. Be the calm in someone’s storm – you’ll be a vital voice for patients in their time of need. Supportive team environment – work closely with clinicians and service managers. Skills for life – build experience in the NHS, call handling, care navigation, and more. No two shifts are the same – a fast-paced, fulfilling environment where you’ll never be bored. About Us Ready to Step Into a Role That Truly Matters? Apply today and join a service that keeps Cornwall cared for – no matter the hour. Be the voice someone needs to hear. Help us guide patients through the dark and into the care they deserve. Why work for us? Kernow Health CIC Is a Local Organisation, Owned By General Practitioners, Delivering a Number Of NHS Contracts Across Cornwall Where Profits Are Reinvested Back Into The Company To Support Healthcare Across Cornwall. Working With Us, You Will Benefit From Opportunities for flexible working and annualised hours. Weekday, weekend, evening and night shifts available, with out of hours shift pay enhancements. A clear career framework with pathways for promotion and career development. Employee benefit programme through Vivup Overtime, incentives and unsocial hours pay enhancements. 6 weeks pro rata holiday entitlement (including bank holidays), with the ability to buy and sell annual leave. Being part of a local, agile and innovative team. Access to a great support network within a multi-professional team. Access to a company pension scheme, sickness, maternity and paternity pay. Access to training and continuous professional development through the Cornwall Training Hub