Job summary Would you like a rewarding part-time job that really makes a difference? Do you have a calm and friendly disposition? Do you enjoy working as part of a team? We are seeking a Patient Care Coordinator (PCC) to join our dedicated and committed team focusing on the provision of a quality service to our patient population. Working closely with patients and clinicians, or other healthcare professional, the PCC co-ordinates patients healthcare and directs them to the appropriate service to ensure they get the most suitable care from whatever health or social care provider is appropriate. The PCCs role requires them to be able to work with, and understand the roles of, a variety of different people working in the practice and across the PCN including Doctors, Nurses, Healthcare Assistants, Social Prescribing Link Workers, Physiotherapists, Physician Associates, Paramedics, Health and Wellbeing Coaches, Podiatrists, Occupational Therapists and Pharmacy Technicians. Main duties of the job The main duties of the role include: Supporting patients to utilise decision aids in preparation for a shared decision-making conversation Helping people to manage their needs through answering queries, making and managing appointments and ensuring that people have good quality written or verbal information to help them to make choices about their care, using tools to understand peoples level of knowledge and confidence in skills in managing their own health Providing coordination and navigation for people and their carers across health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches and other primary care professionals Liaising with relevant members of the multidisciplinary team and utilise, where appropriate, other services available such as Pharmacy First, dependent on patient needs. The role is a new role and evolving post that will adapt and change according to the developing needs of the team and applicants should be prepared for that. About us The working pattern is approximately 25 to 28 hours per week, a longer working day on Monday, with a daily start time of 8:30/8:45am. Starting rate of pay is currently £11.50 p/hr but is currently under review and will increase following 1st April 2025. Benefits include 6.6 weeks holiday inclusive of bank holidays pro rata, access to the NHS pension scheme, occupational sick pay (after qualifying period), a uniform and allocated parking (as part of a rota). Applications can be made via the Indeed website, NHS Jobs or alternatively we welcome a CV and covering letter sent to d-icb.bramblehaiesnhs.net. Dont miss out, apply early. We reserve the right to close the vacancy early if a suitable number of applications are received. Date posted 01 April 2025 Pay scheme Other Salary £15,916.65 to £17,826.64 a year Contract Permanent Working pattern Part-time Reference number A1872-25-0002 Job locations College Road Cullompton Devon EX15 1TZ Job description Job responsibilities The following are the core responsibilities for this role: Support patients to utilise decision aids in preparation for a shared decision-making conversation Help people to manage their needs through answering queries, making and managing appointments and ensuring that people have good quality written or verbal information to help them to make choices about their care, using tools to understand peoples level of knowledge and confidence in skills in managing their own health Provide coordination and navigation for people and their carers across health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches and other primary care professionals Liaise with relevant members of the multidisciplinary team and utilise, where appropriate, other services available such as Pharmacy First, dependent on patient needs. Raise awareness within the practice of shared decision making and decision support tools Raise awareness of how to identify patients who may benefit from shared decision making and support practice staff and patients to be more prepared to have shared decision-making conversations Assist patients to access self-management education courses, peer support or interventions that support them to take more control of their health and wellbeing. Support the coordination and delivery of MDTs within the practice Undertake all mandatory training and induction programmes Contribute to and embrace the spectrum of clinical governance Develop the PCC role through participation in training and service redesign activities Job description Job responsibilities The following are the core responsibilities for this role: Support patients to utilise decision aids in preparation for a shared decision-making conversation Help people to manage their needs through answering queries, making and managing appointments and ensuring that people have good quality written or verbal information to help them to make choices about their care, using tools to understand peoples level of knowledge and confidence in skills in managing their own health Provide coordination and navigation for people and their carers across health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches and other primary care professionals Liaise with relevant members of the multidisciplinary team and utilise, where appropriate, other services available such as Pharmacy First, dependent on patient needs. Raise awareness within the practice of shared decision making and decision support tools Raise awareness of how to identify patients who may benefit from shared decision making and support practice staff and patients to be more prepared to have shared decision-making conversations Assist patients to access self-management education courses, peer support or interventions that support them to take more control of their health and wellbeing. Support the coordination and delivery of MDTs within the practice Undertake all mandatory training and induction programmes Contribute to and embrace the spectrum of clinical governance Develop the PCC role through participation in training and service redesign activities Person Specification Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a health care setting Customer services skills or training Knowledge and skills Essential Excellent communication skills (written and oral) Clear, polite and courteous telephone manner A clear understanding of child protection policy and procedures and commitment to the safeguarding of children and vulnerable adults Clear polite telephone manner Ability to listen, empathise with people and provide person centred support in a non-judgemental way Courteous, respectful and helpful at all times Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Able to support people in a way that inspires trust and confidence, motivating others to reach their potential Ability to use own initiative, discretion and sensitivity Strong IT skills (generic) Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to mulit-task Ability to follow policy and procedure Desirable Experience in Systmone Other requirements Essential Flexibility to work outside of core office hours and work additional hours to provide holiday cover A clean driving licence or reliable method of transport to get to work Disclosure Barring Service (DBS) check Any convictions must be declared Maintain confidentiality at all times Bramblehaies Surgery is a non-smoking environment in accordance with government legislation Qualities/Attributes Essential Polite and confident Flexible and co-operative Motivated Initiative and judgement (knowing when to ask for help) Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Positive attitude/contribution Qualifications Essential GCSE English and Maths (C/4 or above) Desirable The Patient Care Coordinator is enrolled in, undertaking or qualified in appropriate training as set out by the Personalised Care Institute Has passed training requirements as outlined by the Personalised Care Institute and fully understands the Personalised Care Framework Person Specification Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a health care setting Customer services skills or training Knowledge and skills Essential Excellent communication skills (written and oral) Clear, polite and courteous telephone manner A clear understanding of child protection policy and procedures and commitment to the safeguarding of children and vulnerable adults Clear polite telephone manner Ability to listen, empathise with people and provide person centred support in a non-judgemental way Courteous, respectful and helpful at all times Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Able to support people in a way that inspires trust and confidence, motivating others to reach their potential Ability to use own initiative, discretion and sensitivity Strong IT skills (generic) Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to mulit-task Ability to follow policy and procedure Desirable Experience in Systmone Other requirements Essential Flexibility to work outside of core office hours and work additional hours to provide holiday cover A clean driving licence or reliable method of transport to get to work Disclosure Barring Service (DBS) check Any convictions must be declared Maintain confidentiality at all times Bramblehaies Surgery is a non-smoking environment in accordance with government legislation Qualities/Attributes Essential Polite and confident Flexible and co-operative Motivated Initiative and judgement (knowing when to ask for help) Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Positive attitude/contribution Qualifications Essential GCSE English and Maths (C/4 or above) Desirable The Patient Care Coordinator is enrolled in, undertaking or qualified in appropriate training as set out by the Personalised Care Institute Has passed training requirements as outlined by the Personalised Care Institute and fully understands the Personalised Care Framework Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bramblehaies Surgery Address College Road Cullompton Devon EX15 1TZ Employer's website https://www.bramblehaiessurgery.co.uk/ (Opens in a new tab)