If you’re a dedicated and experienced hospitality professional looking for an exciting role in a unique, historic location, we’d love to hear from you! Job description in more detail below the how to apply.
To apply, please complete the qualifying questionnaire and, if you are able to answer yes to the majority of questions, upload your CV and cover letter:
https://forms.gle/Z5dCKT24YQuTpZV76
ANY APPLICATIONS SUBMITTED WITHOUT A COMPLETED QUESTIONAIRE WILL NOT BE CONSIDERED.
Front of House Supervisor
Are you a hospitality professional with a passion for customer service and great coffee? Underfall Yard Trust is looking for a dynamic Front of House Supervisor for our Café to lead the team and deliver exceptional guest experiences. The ideal candidate is a skilled barista who thrives in a fast-paced environment and takes pride in crafting quality coffee, even under pressure. If you’re a dedicated leader who loves creating a welcoming atmosphere, we’d love to hear from you!
· Majority of the year, the café operates daytime hours only! Enjoy your evenings free with shifts between 7:30 AM - 5:30/6:00 PM.
· Our growing events programme adds variety to your role – evening shifts available.
· Great Team Culture in a friendly and supportive environment.
· Competitive Pay + Tips, free meals on shift, and staff discounts.
· Make a real impact by working with a charity that supports Bristol's historic harbour.
Job Type: Full-time (40 hours)
Rota and Flexible working: Underfall Yard is a 7-day-a-week site and the team operates a rota system. A TOIL system is in place.
Salary: Starting salary is £26,000 (i.e. £12.50 per hour) plus tips. Salary is paid monthly in arrears.
Annual leave: 28 days
Probationary Period: 3 months
Other terms and conditions: The Trust currently sets all other T&Cs at the statutory level (for example, parental leave, sick leave etc.)
About Underfall Yard Trust
Since the creation of the Floating Harbour in 1809, Underfall Yard has played a central role in the development of Bristol. The closure of the City Docks in the 1970s resulted in the loss of much of the industrial infrastructure and ‘feel’ that once characterised the area. As a working boatyard that welcomes visitors, Underfall Yard is a unique and important survivor. Underfall Yard Trust is an independent charity that manages this historic site which is home to maritime businesses and clubs.
Located in the historic Underfall Yard, the cafe is part of a vibrant Visitor Centre operated by the Underfall Yard Trust. Every cup of coffee and meal served supports the trust and helps keep this incredible site alive!
Role Description
As Front of House Supervisor, you will be responsible for overseeing the smooth operation of the cafe during peak hours, ensuring excellent service, and maintaining a welcoming environment for our customers. You will support and motivate the front-of-house team, providing leadership and ensuring high standards of hospitality.
Key Responsibilities:
* Leading and supervising the front-of-house team during service, ensuring efficiency and quality.
* Delivering exceptional customer service and resolving customer inquiries professionally.
* Ensuring the front-of-house area is well-maintained, clean, and organized.
* Overseeing daily checklists, ensuring cleanliness, safety, and operational readiness.
* Handling customer complaints, accidents, and refusals of service appropriately and reporting incidents to management.
* Placing and managing stock orders for coffee, ice cream, alcohol, cakes, and soft drinks.
* Training and mentoring team members to maintain high service standards.
* Acting as key holder when necessary, responsible for opening and closing procedures and overall security.
* Supporting other areas of the cafe as needed, including barista work, running food, and till operation.
Who We’re Looking For:
* Proven experience in a leadership role in a cafe, restaurant, or similar hospitality setting.
* Strong communication and customer service skills with a passion for creating a welcoming atmosphere.
* Ability to work efficiently in a fast-paced environment while remaining calm and organized.
* Experience handling stock management and ordering.
* A proactive, hands-on attitude and willingness to support different areas of the cafe when needed.
* Weekend availability is essential.
How to Apply:
If you’re a dedicated and experienced hospitality professional looking for an exciting role in a unique, historic location, we’d love to hear from you!
To apply, please complete the qualifying questionnaire and, if you are able to answer yes to the majority of questions, upload your CV and cover letter:
https://forms.gle/Z5dCKT24YQuTpZV76
ANY APPLICATIONS SUBMITTED WITHOUT A COMPLETED QUESTIONAIRE WILL NOT BE CONSIDERED.
Deadline to apply: 28 March 2025 (may close earlier if a suitable candidate is found before this deadline so please apply early).
Job Types:
Full-time, Permanent
Pay: From £26,000.00 per year
* Company pension
* Discounted or free food
* Free parking
Schedule:
* Day shift
* Weekend availability
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