Job summary This is an exciting opportunity for someone to work with the Breast Screening team, promoting and encouraging participation in screening across a wide a diverse population. This is an 18 month post, and may be offered as a fixed term contract or a secondment opportunity. The post holder will be working across the Liverpool, Sefton and Knowsley areas, attending health promotion events, visiting GP practices, volunteer groups and other stakeholders. Travel expenses will be compensated. On occasion, events may be held in the evenings or weekends, so some flexibility is essential. The post holder will work within the Breast Screening team, alongside our newly appointed Breast Screening Uptake Officer, but will also need to be able to manage their own workload. Some experience of health promotion or Breast Screening would be an advantage, but full training will be given. A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with participants/clients, relatives, carers, and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of screening for cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity and for this reason post holder will have excellent communication skills and be willing to undertake on-going training and development. Main duties of the job Contribute to the increase in uptake and coverage for Breast Screening Contribute to a reduction in non-responders and DNAs for screening andassessment. About us Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services. For roles at Liverpool Women's, visit theircareers page. Date posted 08 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Fixed term Duration 18 months Working pattern Full-time Reference number 287-RSUR-188-24 Job locations Royal Liverpool Hospital Mount Vernon St Liverpool L7 8YE Job description Job responsibilities 1. Contribute to the increase in uptake and coverage for screening by telephoning identified nonresponders (if required and where applicable) for example, those who have been called for the first time and have not attended, looking for ways to support attendance and undertakes surveys or audits to assess effectiveness of different aspects of the service. 2. Contribute to a reduction in non-responders and DNAs for screening and assessment, if required and applicable 3. Proactively contact participants (where applicable) who have been called for the first time, to ask if they are intending to attend screening. Offer information and support if required or obtain an understanding as to the reasons why if they are not planning to attend. 4. In collaboration with the Programme Manager/Office Manager, use site specific uptake data and demographic data to develop an understanding of the population groups not attending for screening i.e. those from protected characteristic groups and the barriers that those population groups face in accessing screening services. 5. Provide help to participants such as giving detail behind correspondence/helping the participantunderstand the information they are given, offering emotional support, reminding the client of appointments and rearranging them on the clients behalf if necessary. 6. Answer queries in relation to their appointment, finding advice from appropriate source where needed 7. Provide comprehensive and effective health promotion support in identifying, developing and implementing specific approaches in relation to screening to raise awareness of and to increase uptakeand coverage rates. 8. Gather evidence on why the local eligible population choose not to attend/participate in cancer screening 9. Work closely with GP practices and to liaise with health careprofessionals and voluntary organisations in organising promotional information and events in promoting breast screening for hard to reach groups e.g. disabilities, Black and Ethnic Minority Communities. 10. Target lower uptake practices for breast screening; to drive uptake up and to increase the number of people who attend. 11. Supporting the Programme Manager/Office Manager to maintain an accurate recording system to monitor performance, to demonstrate trends and to analyse information in compiling detailed reports. Job description Job responsibilities 1. Contribute to the increase in uptake and coverage for screening by telephoning identified nonresponders (if required and where applicable) for example, those who have been called for the first time and have not attended, looking for ways to support attendance and undertakes surveys or audits to assess effectiveness of different aspects of the service. 2. Contribute to a reduction in non-responders and DNAs for screening and assessment, if required and applicable 3. Proactively contact participants (where applicable) who have been called for the first time, to ask if they are intending to attend screening. Offer information and support if required or obtain an understanding as to the reasons why if they are not planning to attend. 4. In collaboration with the Programme Manager/Office Manager, use site specific uptake data and demographic data to develop an understanding of the population groups not attending for screening i.e. those from protected characteristic groups and the barriers that those population groups face in accessing screening services. 5. Provide help to participants such as giving detail behind correspondence/helping the participantunderstand the information they are given, offering emotional support, reminding the client of appointments and rearranging them on the clients behalf if necessary. 6. Answer queries in relation to their appointment, finding advice from appropriate source where needed 7. Provide comprehensive and effective health promotion support in identifying, developing and implementing specific approaches in relation to screening to raise awareness of and to increase uptakeand coverage rates. 8. Gather evidence on why the local eligible population choose not to attend/participate in cancer screening 9. Work closely with GP practices and to liaise with health careprofessionals and voluntary organisations in organising promotional information and events in promoting breast screening for hard to reach groups e.g. disabilities, Black and Ethnic Minority Communities. 10. Target lower uptake practices for breast screening; to drive uptake up and to increase the number of people who attend. 11. Supporting the Programme Manager/Office Manager to maintain an accurate recording system to monitor performance, to demonstrate trends and to analyse information in compiling detailed reports. Person Specification Qualifications Essential Level 3 Health or Social Care qualification or equivalent (e.g. NVQ or similar) ECDL or equivalent GCSE English and Mathematics at grade C or above Desirable Level 4 Health or Social Care Qualification (e.g. Foundation degree) Evidence of continued role development Experience Essential Demonstrable experience working in a public facing role Desirable Previous medical secretarial or administrative experience Knowledge Essential Understands confidentiality A knowledge of the principles of screening and informed consent A knowledge of breast screening Skills Essential The ability to liaise with a variety of people at all levels Efficient in the use of Microsoft packages- Word, Excel, PowerPoint and Outlook and the internet Ability to produce clear written reports Possess excellent communication skills - ability to communicate verbally and non-verbally with people daily Effective organisational skills Ability to work across a variety of sites across the Breast Screening catchment areas Able to work on own initiative and work without supervision Able to communicate with a range of people, demonstrating empathy and understanding Ability to analyse use of resources against requirements Good problem-solving skills Flexible and adaptable in approach Other Essential An interest in screening and health promotion is essential Ability to travel independently across the area of the programme essential Person Specification Qualifications Essential Level 3 Health or Social Care qualification or equivalent (e.g. NVQ or similar) ECDL or equivalent GCSE English and Mathematics at grade C or above Desirable Level 4 Health or Social Care Qualification (e.g. Foundation degree) Evidence of continued role development Experience Essential Demonstrable experience working in a public facing role Desirable Previous medical secretarial or administrative experience Knowledge Essential Understands confidentiality A knowledge of the principles of screening and informed consent A knowledge of breast screening Skills Essential The ability to liaise with a variety of people at all levels Efficient in the use of Microsoft packages- Word, Excel, PowerPoint and Outlook and the internet Ability to produce clear written reports Possess excellent communication skills - ability to communicate verbally and non-verbally with people daily Effective organisational skills Ability to work across a variety of sites across the Breast Screening catchment areas Able to work on own initiative and work without supervision Able to communicate with a range of people, demonstrating empathy and understanding Ability to analyse use of resources against requirements Good problem-solving skills Flexible and adaptable in approach Other Essential An interest in screening and health promotion is essential Ability to travel independently across the area of the programme essential Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Liverpool University Hospitals NHS Foundation Trust Address Royal Liverpool Hospital Mount Vernon St Liverpool L7 8YE Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)