Fischer supplies and installs dynamic electric radiators, water heaters, boilers, and other home heating solutions. Driven by the desire to lower the carbon footprint of UK homes, all our products are 100% electric. We are looking for a Customer Care Representative to join our team and be the first point of contact for our customers. You will be handling inbound and outbound calls, emails, administrative tasks, and customer complaints, ensuring a smooth and professional customer experience. This role is perfect for someone with strong written and verbal communication skills, a passion for delivering excellent customer service, and the ability to handle queries efficiently. You will play a key role in ensuring customer satisfaction and maintaining our companys reputation. Key Responsibilities: Inbound & Outbound Calls: Answer incoming customer calls, providing friendly and professional assistance. Make outbound calls to follow up on customer queries, complaints, or service updates. Contact customers for issue resolutions. Email & Written Communication: Respond to customer emails in a professional and timely manner. Draft and send follow-up communications regarding service updates, complaints, and resolutions. Maintain accurate and detailed records of all customer interactions. Administrative Duties: Process customer requests and update records on the internal CRM system. Liaise with different departments to escalate and resolve customer issues. Maintain accurate documentation of customer feedback and complaints. Handling Complaints & Issue Resolution: Log and track customer complaints, ensuring they are addressed in a timely manner. Investigate issues, liaising with relevant teams to find resolutions. Follow up with customers to ensure satisfaction with the resolution provided. Benefits of Working with Us: Competitive Salary £22,500 per annum On-Site Parking Convenient parking for employees. Smart Casual Dress Code A relaxed yet professional working environment. Career Growth Opportunities Potential to progress within the company. Supportive Team Culture Friendly and positive work atmosphere. Location: 19-20 North Mills, Frog Island, Leicester, LE3 5DH Working Hours: Monday to Friday: 9:00 AM 5:00 PM Saturdays: On a rota basis (maximum 2 per month) 9:00 AM 1:00 PM (paid in addition to salary) If you are an excellent communicator with a passion for customer service, we would love to hear from you We look forward to receiving your CV.