* Hours: 9am - 5pm, Monday - Friday, 35 hours per week
* Grade: EVH Grade 5
* Contract: Permanent
* Closing Date: 10 February 2025, 12:00
The Role
Customer Services Advisor (Full Time)
We are looking for an enthusiastic and suitably experienced individual to join our Customer Services Hub team and assist us in delivering a high-quality experience of living in social housing for all our customers. Our Hub team is a dynamic, high effective team who offer outstanding service and regularly exceed the expectations of our customers.
The purpose of this role is to provide an exceptional experience for customers contacting Barrhead Housing to report repairs, raise service requests, let us know when things have gone wrong and ask general enquiries. You will be the first point of contact for our customers online, on the telephone and in-person. No working day is the same; you will perform a variety of tasks aimed at offering the best possible service and outcomes for our customers.
How to Apply
The recruitment pack is available to download from our website.
To apply, please submit an application form clearly demonstrating why you are a good fit for Barrhead Housing and how your skills and experience make you a suitable candidate for this role.
Please send completed applications to laurab@barrheadha.org with Customer Services Advisor in the email subject line.
For a confidential informal chat about the role, please contact Jade Byers on 0141 881 0638.
Closing Date: 12 noon on Monday 10 February 2025.
We aim to notify applicants with an outcome by Friday 14 February 2025.
We plan to hold interviews on Friday 21 February 2025.
During interviews we will assess candidates against the person specification.
Our interview format is as follows:
* An assessment to evaluate your administrative and customer service skills.
* An interview involving behavioural and situational interview questions to better understand your skills and experience. Interviews will normally be face to face with two of our team, including the hiring manager. We are open to having interviews virtually on request if you require it.
Sample interview questions can be made available in advance upon request.
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