Role: Customer Service Officer
Location: Bath
Hours: Monday – Friday, 9am – 5pm, plus 1 in 4 Saturdays 9am – 1pm
Salary: £25k
This is a great opportunity to work within the friendly customer service team of a building society, providing excellent support to their customers, head office and branch network.
Thay are proud of the strong supportive culture at the Society. It’s a highly collaborative environment with great team spirit and they’re all passionate about giving Members a personalised service.
There’s a lot of exciting business change initiatives taking place right now and you’ll be working with great people who know their stuff and are committed to making change happen, while remaining true to the Society’s core values.
The role is to provide customer service and administration support for members and savers who chose to transact with the society through their branches as well as provide support and occasionally stand in for Customer Service Department staff.
Other responsibilities include:
* Be first point of contact for all savers who choose to deal with us through the branch network.
* To deal with customers wishing to deposit or withdraw funds. Process new account applications, issue passbooks, make amendments to existing accounts. Process standing order requests, fund transfers including faster payments and CHAPS, accurately and within agreed timescales.
* Play an active ...