Job Description:
DEPUTY GENERAL MANAGER, £38,000 – £45,000, MIX OF CORPORATE WITH STRONG LEISURE FOCUS, GREAT PROJECT, REPUTABLE GENERAL MANAGER
This is an exciting opportunity for someone who is keen to be part of a project that will make this hotel one of the leading leisure focused properties in the area. The aim is 4 star, with AA Rosette level food and 1st class service. We are seeking a passionate, forward-thinking and dynamic Deputy General Manager to work closely with the GM and help deliver on the project
The redevelopment plans for the site over the next 2 years will include:
1. The refurbishment of the remaining 17 bedrooms
2. An additional 30 bedrooms, taking the total to 62
3. Remodeling of the public areas to create a more formal Restaurant along with separate Brasserie and bar.
4. The construction of a purpose built conference/events space with a capacity for 250 people
5. Extensive spa facilities
This is a key position within the business, so we are looking for someone who is hands on, hardworking, dedicated and committed to go the extra mile for our guests and above all a real people person! As the Deputy General Manager you will be responsible for ensuring the smooth day to day running of all hotel operations in accordance with our brand standards, customer service expectations and the hotel business plan.
Responsibilities:
6. Ensuring the smooth day to day running of all Hotel operations
7. Directly accountable for all departments, specifically food and beverage and banqueting
8. Strong knowledge of food & beverage to increase sales and service
9. Playing an active role in the operations management of the business at all times
10. Monitoring and acting on guest feedback, handling complaints and where possible intercepting problems before they become a complaint
11. Ensuring team members are performing their role, providing assistance when required and keeping the team motivated.
12. Planning well for all aspects of the business and being fully aware of forthcoming business
13. Maximise revenue opportunities and manage an effective cost programme to ensure budgeted sales and profit targets are met
14. Support the General Manager in the development and success of the business & lead the team when the General Manager is away from the business
15. Be an integral part of the re-launch of the hotel after refurbishment and support your HOD team ensuring operational standards
16. The ability to engage with staff and guests alike
17. The ability to deliver a high level of guest care consistently