Job Description
Passionate about property management and delivering exceptional service? As a Client Relationship Manager, you'll take ownership of the developments you manage, ensuring they run efficiently and to the highest standards. This role goes beyond the day-to-day—it's about building strong client relationships, overseeing operations, and staying ahead of industry best practices. If you thrive in a fast-paced environment, enjoy problem-solving, and have a keen eye for detail, we’d love to hear from you!
Key Responsibilities include but are not limited to: -
Asset Management: To oversee and support the ongoing asset management routines of the development, aiming to ensure contract, risk and mobilisation management tasks are completed in an efficient and timely manner.
Mobilisation: Supporting and / leading the POD mobilisation process as and when POD secures new contracts. This will include but is not limited to: -
* Liaising with key stakeholders such as the client, outgoing agents, the POD new business team, client relationship team and POD employees generally.
* Ensuring mobilisation tasks are meticulously completed and recorded in the relevant systems.
* Helping to enhance the customers initial experience of POD via the completion of the mobilisation actions in and efficient and timely manner.
* Arranging for others to complete tasks as and where appropriate.
* Reporting on mobilisation statistics and defining actions to improve the same.
Risk Management: Taking ownership of the developments risk management routines, utilising PODs systems and processes to ensure compliance. This will include but is not limited to: -
* Liaising with the client relationship / support team, contractors and customers to facilitate risk assessments and routine risk management tasks.
* Maintaining a detailed audit trial of all actions and certification within the POD system.
* Reporting on compliance levels within the development and defining actions to improve the same.
* Reporting, tracking and completing any onsite issues reported, following site inspections, customer or client feedback, ensuring any issues are completed in a timely manner, meeting SLA’s.
Contract Management: Taking ownership of the developments contract management routines, utilitising POD systems to ensure the appropriate contracts are tendered, implemented and any arising actions recorded.
* Liaise with the client relationship / support team and contractors to ensure each development has a completed and appropriate contract schedule implemented.
* Tender contracts and ensure value for money is obtained.
* Ensure the necessary information is saved to the POD systems and any relevant actions are diarised as appropriate.
Key performance metrics would be identified and defined in the following areas: -
1. Management accounts delivered accurately and on time
2. Client billing carried out correctly
3. Cost control
PERSONAL SPECIFICATION:
At POD, we are responsive, dynamic and we take pride in what we do, we are meticulous in our approach, so that customers experience great service.
At POD we are committed to The POD Values
Meticulous- preparation, process, detail, diligent, methodical, specific
Dedicated - commitment, belief, passion, self-discipline, enthusiasm
Smart - innovative, resourceful, original, creative, effective
Supportive - collaborative, honest, communicative, flexible, team-player