Summary
Assist with a wide variety of Operation and Customer service in order to develop your skills in accordance with your ability and the workload of the company.
Wage
£15,704 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9am - 5pm
40 hours a week
Possible start date
Monday 7 April
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Undertake a wide range of tasks that are commensurate with your skills and develop your experience. All tasks should be carried out to a high and accurate standard by using our system Waste Logics and completing job sheet jobs to go on the data base. The range of work could include tasks/activities in connection with the below:
* Impeccable written communication skills and attentive to
detail enabling you to be obtain a quotation together to send
to a customer
* Gain experience within a customer account management role, capability to work within a team while being independently responsible for client accounts
* Ability to work under pressure to tight deadlines
* Administer all relevant completed paperwork records, scanning, shredding, archiving etc.
* Booking goods requested by customers from suppliers to customer addresses specified
* Work closely with the operations manager to oversee daily business operations and to gain ability to work effectively in a fast-paced environment
* Monitor orders and supplier relations by providing an after sales call to customers to help boost sales and customer experience
* Comply with all relevant legislative requirements, and Site Management Services (Central) Ltd expectations and company ethos and vision
* Comply with all Site Management Services (Central) Ltd policies and procedures
* Any other duties commensurate with the grade of the post requested by the Site Management Services (Central) Ltd
Where you’ll work
Suite 6, Alcora Bldg,
Mucklow HIll
Halesowen
B62 8DG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
HALESOWEN COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Level 2.
The successful candidate will be allocated an assessor who will visit them within the workplace once every 6-8 weeks.
In addition, the apprentice will attend an online lesson/tutorial once a month.
Requirements
Essential qualifications
GCSE in:
* English (grade D/3)
* Maths (grade D/3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Presentation skills