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B&Q Customer Advisor Apprenticeship
Apply From: 23/12/2024
Learning Provider
Delivered by LIFETIME TRAINING GROUP LIMITED
Employer
B & Q PLC
Vacancy Description
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
1. Actively approach your customers, engaging with them naturally
2. Understand customer needs and provide appropriate solutions
3. Work with colleagues across the store to help and support them
4. Turn negative customer situations into positive outcomes
5. Encourage customer feedback, share it with managers and use it to improve service
6. Utilise all available tools and systems to maximise sales
7. Have a full understanding of the processes relevant to your role and store
8. Take personal responsibility for operating in a safe and legally compliant way
9. Adhere to all policies & procedures relevant to your role
10. You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
1. UK Notional hourly rate £12.21 per hour
2. An award-winning pension scheme
3. ShareSave options
4. 6.6 weeks holiday
5. Employee Assistance Programme
6. Shopping discounts
7. Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Key Details
Vacancy Title
B&Q Customer Advisor Apprenticeship
Employer Description
As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.
Vacancy Location
Unit 1 Broadway Retail Park London NW2 1ES
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000293300
Key Dates
Apply From
23/12/2024
Closing Date For Applications
2025-01-15 23:59:59
Interview Begin From
Possible Start Date
2025-01-22 00:00:00
Learning Provider
LIFETIME TRAINING GROUP LIMITED
Skills Required
Communication skills, Organisation skills, Customer care skills, Team working
Apply Now
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