The post holder will be an integral part of N3i, providing clinical and business application support to N3i customers. The post holder will specialise in the management of Registration Authority (smartcard) accounts, including the issuing and configuration of new smartcards.
The post holder will also provide support to the RA Manager in the development of the service and will provide general support to the Digital Optimisation Training and Support (DOTS) team. The role will also involve 1st line application support and helping to manage an incoming call queue.
Main duties of the job
Key Responsibilities
* To provide clinical system and business application support to N3i customers.
* Providing first-line support and resolving issues related to RA/Smartcard services, often working closely with RA Managers.
* Creating, amending and revoking user access accounts for Smartcards via Care Identity Management and other associated NHS Smartcard management systems.
* Provide a wide range of remote and face-to-face IT support to customers, identifying, troubleshooting, and fixing any issues and problems.
* To work within agreed quality and service level standards for all supported organisations.
About us
N3i offers a combination of technical expertise and strong customer service skills to deliver an industry leading IT support service to our customers across the region. The IT support service is provided from our state-of-the-art facilities at Unit 9, Bridgehead Business Park, Hessle.
You will be working within a friendly multi-disciplinary team within a fast moving and dynamic environment that will see you working with staff across the organisation and with a range of external partners. This is a great opportunity to help shape the future for N3i.
Person Specification
Experience
* At least 2 years exposure to computing environments
* Has an understanding of the IT function in healthcare and how information technology can deliver benefits to patients and clinicians
* Working knowledge of SystmOne and/or EMIS Web to provide application support
* Experience with Smartcard management systems and support
Personal Attributes
* Ability to work under own initiative and prioritise own work load
* Effective communication and interpersonal skills
* Effective organisational skills
* Accuracy and attention to detail
* Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
Qualifications
* Educated to NVQ Level 3 in an IT based subject or equivalent qualifications, training and experience
Knowledge
* To have a professional, customer focussed approach
* Proven communication and interpersonal skills
* Proven organisational skills
* Ability to work effectively and calmly to tight deadlines
* Advanced IT skills
* An understanding of Primary Care IT Systems and a wide range of software applications
* Ability to analyse complex issues
* Ability to offer a basic level of 1:1 training
Personal Circumstances
* A willingness to work flexibly to meet the needs of the service
* Full driving license with daily access to a vehicle which is insured for use in conjunction with the policy holders business
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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