Rewards and Benefits on offer;
* A permanent contract from day one.
* 35 hour working week.
* Newcastle based offices.
* 25 days holidays + bank holidays increasing to 28 after 5 years
* Pension – Employee 5% and Employer 3%
* Parking on site
* Death in service 3 times salary
* Free Flu Jabs around flu season for those that wish to have them
* Employee Assistance programme
* Cycle to work scheme
* Salary sacrifice Season ticket for the metro
* A very secure, very well-established employer, with long term career progression.
The Company you will be working for;
MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. This is a full time role working 35 hours.
They are now looking to recruit a permanent Administrator as soon as possible to join their highly trained team and to work in an unbelievable office environment.
The Role you will be doing;
* Managing workflow of new business, renewals, emails, and inbound telephone calls.
* Ensuring an outstanding level of customer service is always provided.
* Adherence to the service level agreements in place.
* Assisting in handling the broking work as and when required, ensuring documentation is provided in a timely manner and that files are complete, accurate and up to date.
* Recognise complaints in line with company procedures
About you;
* Good communication skills both written and oral.
* Conversant with the relevant legislation and all FCA requirements.
* Good knowledge of all processes, systems and products handled by the Admin.
* Willingness to continue to develop any relevant knowledge or skills as required by the business.
* Ability to work supportively and jointly with colleagues taking the lead when necessary.
* Positive and determined approach to get the job done.
* Treat customers fairly and demonstrates the required business culture and approach