Field Service Engineer
At InPost we hire awesome people who aren't afraid to bring ideas to the table, to make mistakes, and challenge the norm!
Want to be part of a hyper growth, fast paced, global business that is radically changing the decades old delivery universe as we know it? If so, read on, as we're looking for a Field Service Engineer to join our Network Health team!
Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our InPost collection points, we're bringing freedom to anyone with a parcel.
About the role:
This role will be responsible for diagnosing, repairing, and maintaining parcel locker machines. Tasks include software configuration, quality control, and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation.
What you'll be doing:
1. Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs), ensuring minimal downtime and optimal performance.
2. Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
3. Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
4. Processing and reporting on assigned repairs using communication channels utilised within the organisation.
5. Managing tools and components for parcel locker machines.
6. Handling systems for managing personnel-related matters.
7. Taking care of entrusted equipment and tools.
8. Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines.
9. Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
10. Participating in the development of solutions for new types of parcel locker machines.
11. Preparing and updating technical manuals and documentation.
What we need from you:
1. Some experience in a similar technical or engineering role.
2. Proficiency in diagnosing and repairing electromechanical equipment, with experience in software configuration and firmware updates.
3. Strong analytical and troubleshooting skills for resolving complex technical issues.
4. Excellent verbal and written communication skills, with the ability to provide technical training.
5. Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
6. High accuracy in quality control and documentation updates.
7. Experience working with diverse teams, including international subcontractors and internal staff.
8. Flexibility to travel for service and training activities both in the UK and internationally.
9. Familiarity with parcel locker systems, electromechanical devices, and organisational IT tools.
10. Effective time management and the ability to handle tools and components responsibly.
Perks of the job!
* Enhanced Annual Leave - 26 Days Plus the Option to Buy Additional Days per year.
* Vitality Health Care.
* Work from Anywhere - 4 Weeks per year.
* Enhanced Parental Leave.
* Rail Loan.
* Volunteering Day.
* Hybrid Working (Role suitability dependent).
* The Tech You Need.
* Perks at Work.
* Bring Your Dog to Work Day (Every Friday).
The InPost process:
We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you'll then go through another one or two stages, depending on the level of the role.
At InPost, we love uniqueness. Our strength is our people.
We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
Department: Network
Locations: Hemel Hempstead Office
Remote status: Hybrid
Employment type: Full-time
#J-18808-Ljbffr