Role: Housing & Tenancy Support Officer
Location: Central Nottingham
Hours: Full Time
Salary: GBP28,340.00 pro rata
Start Date: As soon as possible
Duration: Permanent (will consider Temporary)
Our client, a specialist domestic abuse charity, is looking for a Housing & Tenancy Support Officer to join their team.
Key Responsibilities:
* Provide support to tenants to enable them to build capacity for independent living and recover from crisis.
* Provide a person-centred support service, undertake support plans at sign up for property considering safety and immediate needs.
* Facilitate appropriate signposting and specialist referrals for tenants to other support services.
* Visit individuals in their homes to identify any tenancy management issues or additional support needs.
* Meet and interview potential suppliers, making recommendations about supplier and contractor allocation with reference to best value.
* Liaise with landlords and be aware of the detail of tenancy and licence agreements.
* Deal with disputes between landlord/suppliers/responsibilities/costs/procedures, gathering evidence and following different organisations' complaint procedures.
* Risk assess pursuing complaints versus potential outcomes.
* Produce health and safety risk assessments and procedures for housing and property services (training can be provided) for each property as required.
* Adhere to Safeguarding Children and Adult policies, Health & Safety, and Equal Opportunities.
* Uphold the rights of women, children, and young people who have experienced domestic violence, advocating vigorously for them while offering protective strategies and appropriate safe services.
Requirements:
* Professional qualification in a relevant property/housing management discipline OR relevant experience.
* Experience of supported housing would be useful.
* Experience of work in General Needs housing/tenancy management, combined with a desire and aptitude for helping people to maintain independence.
* Knowledge and experience of working with local council housing authorities and housing benefit claims.
* Knowledge of housing, welfare, and policy relating to DVA.
* Ability to use Microsoft applications and housing management systems.
* An enhanced DBS clearance is required for this role.
* A full driver's licence and access to own vehicle.
Please let me know your thoughts.
I look forward to hearing from you.
Kindest regards,
Molly
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