Role: Desktop Support Engineer
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Location: London – hybrid / mostly in office
Salary: £40,000 - 43,000 + benefits
We have a great opportunity with one of our financial services clients looking for a Desktop Support Engineer to provide 2nd line support across their IT environment.
You’ll support both software and hardware, including operating systems and application software, alongside telephony/mobile support. You’ll provide end-user assistance as needed and troubleshoot both remotely and onsite, providing timely and efficient support.
Job description:
* Provide 2nd line support for incoming technical issues, ensuring timely resolution or escalation as needed
* Deliver advanced technical assistance for issues escalated from 1st line support
* Perform thorough troubleshooting for recurring technical problems and conduct root cause analysis to mitigate future incidents
* Provide support for Microsoft Office, bespoke applications and Active Directory administration
* Collaborate with other IT teams to resolve complex issues and enhance service delivery
* Manage mobile devices through MDM solutions and provide support for IP/cloud-hosted phone systems
* Assist with the setup, deployment, maintenance, and repair of laptops, desktops, mobile devices, and related hardware
* Implement hardware performance upgrades as required to optimise efficiency
* Deal with weekly joiners, movers and leavers
* Coordinate with third-party suppliers, serving as a key point of contact when required
* Contribute to IT projects, develop knowledge base articles, and deliver training for end-users
* Perform hardware and software audits to ensure compliance with organisational standards and policies
Experience required:
* Relevant previous experience in a 2nd line support role, providing on-site and remote support, ideally within mid-sized organisations and within a blue clip environment
* Microsoft Office & Windows desktop environment experience, including with Windows 10/11, Exchange, O365, Active Directory, InTune, Windows Server 2016-2022, etc
* Networking knowledge, such as switches, firewalls, DNS, DHCP, etc
* Used ITSM tools, such as ServiceNow or Freshservice
* Experience with virtual environments and also remote support tools
Nice to have:
* Degree or equivalent relevant qualifications
* ITIL service background would be useful
If you’re interested in learning more about this opportunity, please get in touch!
Thank you.