Job Title: Laser Service Engineer
Salary: Circa £38k
Location: Rugby
Hours: 37.5 hours per week, Monday to Thursday 8.30am to 5.30pm and 8.30am to 1.00pm on Friday
Purpose of the Role:
The primary focus of this role is to provide the highest levels of engineering support to our client's customers worldwide. This includes fault diagnosis, preventative maintenance, system repair, customer and distributor engineering staff training, installation, and a variety of other technical support activities.
Main Duties and Responsibilities:
1. Fault diagnosis, including optic/laser alignment, result monitoring, and analysis.
2. Laser setup using optical techniques.
3. Laser calibration using electronic control.
4. Improve laser build documentation.
5. Provide customers with on-site repair and maintenance support.
6. Provide customers with telephone and email technical and fault-finding support.
7. Deliver customer/distributors training as required.
8. Carry out installations from planning through to customer acceptance.
9. Ensure that on-site and office-based customer files are kept up to date, including service records and any other documentation.
10. Identify opportunities for improvement, including product design and business process improvements.
11. Work with the sales management team to identify and develop sales opportunities.
12. Provide specialist support to other Company team members as required.
13. Follow clean room procedures and safety guidelines.
14. Regularly report progress to the Service Manager, Operations Director, and the customer.
15. Refer to relevant internal procedures, particularly the Quality ISO 9001: 2015 Policy and Procedures.
Experience/Knowledge Requirements:
1. Experience in laser servicing, maintenance, or field engineering.
2. Strong problem-solving abilities and attention to detail.
3. Excellent communication skills for interacting with customers and team members.
4. Ability to work independently or as part of a team in field service environments.
5. Flexibility to travel to client sites.
Please contact Amy Hutchinson on (phone number removed) for more information.
#J-18808-Ljbffr