My Client are a property firm based in South Birmingham looking to recruit a Customer Care Coordinator. This role will be hybrid with free parking onsite. The role offers a salary of £28k and has an immediate start. The role will require liaising with homeowners and dealing with all defects and queries on their properties. The role will entail: Ensuring that all emergent defects received are acknowledged, logged onto the system and then ensure all subcontractors attend within the customer required time frame. Coordinate service engineers diary, including forward planning of all materials, access and equipment required. Escalating where needed Ensure all generated reports are relevant in accordance to the agreed Customer Care Plan. Providing a professional administration service to the Customer Service Manager and produce, accurate, well-presented documentation within time-scales required for internal meetings and customers. Assisting in collecting information and format into completed end of project Health and Safety files as required. Review the status of all 'open’ tasks daily. Effectively manage all complaints in line with customer service procedures. Applicants will have previous experience in a similar role ideally in a property environment. Katie Bard is acting as an agency and is an equal opportunities employer.