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Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
* 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
* Hybrid working options.
* Enhanced Maternity leave. Paternity and Adoption leave.
* 24/7 free and confidential employee assistance service.
* Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
* Life Insurance (4 x annual salary)
* Pension matching scheme (up to 5% of salary)
* Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
What's the role?
As the business continues to expand, we are looking to recruit a Customer Service Advisor to join our team in Glasgow. As a Customer Service Advisor, you will be on the front line with customers, handling queries and ensuring full customer satisfaction.
Key responsibilities:
* Deliver exceptional Customer Service at all times.
* Liaise with contractors on a daily basis regarding planned works.
* Deal with external enquiries (via phone, email, etc.) from Supplier and end users.
* Deal with internal enquiries from Operations and Data teams.
* Ensure that works are planned in a timely manner.
* Ensure that the works are completed within designated time periods.
* Liaise with and provide support to customers and engineers to ensure works completion.
* Ensure customer satisfaction.
* Comply with business processes and reporting requirements.
* Meet and report upon service level agreements.
* Ensure accurate data input.
* Deal effectively with customer enquiries.
* Other tasks as required by the business.
To be considered for this role, we would love you to have/be:
* The ability to communicate effectively both orally and in writing.
* The ability to work effectively with other team members working to a common goal.
* The ability to manage change and understand the need for change.
* The ability to understand the need to improve business and individual performance.
* Able to prioritise own workload and work with initiative.
* Continually aware and understand our customer’s needs.
* The ability to use judgement to make sound decisions and solve problems.
* The ability to identify the steps to be taken to achieve objectives.
All of our roles are based on 40 hours per week, with a 30 minute unpaid break for lunch.
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