Customer Service Team Leader (Financial Services) | Nottingham NG2 | Fully Office Based (Day shift)Full Time - Permanent £29,000 to £30,000 Fantastic Benefits Cherry Professional are on the hunt for an exceptional Customer Service Team Leader to support a Customer Service Manager in leading a high-performing team. If you’re passionate about customer service, problem-solving, and making a real impact, we’d love to hear from you As a Customer Service Team Leader, you’ll play a key role in ensuring the team delivers exceptional service and customer-first outcomes. You’ll support daily operations, assist in implementing customer service strategies, and collaborate with other departments to drive continuous improvement What we're looking for: 2 years of experience in customer service or a related role (financial services experience is a plus) Understanding of UK financial services and regulations (experience in high-cost, short-term lending is beneficial) Strong leadership skills with the ability to inspire and develop a team Excellent communication and relationship-building abilities Analytical mindset with the ability to interpret customer service metrics for improvement Adaptable, empathetic, and customer-focused approach The finer elements of the role include: Assist in executing and monitoring the customer service plan to achieve strategic objectivesMentor and support customer service team members to prioritise excellent customer outcomesTrack team performance, customer feedback, and complaints, providing insights to senior managementWork closely with compliance and underwriting teams to ensure customer interactions meet regulatory standardsPromote a customer-first mentality, ensuring vulnerable customers receive the best possible supportCherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.