Hire Controller
Cheshunt
Hours: 7:00 am to 5:00 pm Monday to Friday, and 8:00 am to 12:00 pm Saturdays
Salary: Starting at £24,000 up to £26,000 per year, dependent on experience
About the Company:
Our client is a leading plant and tool hire company, providing a comprehensive range of equipment and services to customers across the uk. We pride ourselves on delivering exceptional customer service and quality equipment to meet the needs of various industries.
Role Overview:
We are seeking a motivated and organized individual to join our team as a Hire Controller. The Hire Controller will be responsible for managing the rental of equipment and tools to customers, ensuring efficient operation of the hire desk, and providing excellent customer service.
Key Responsibilities:
Receive and process hire orders from customers via phone, email, or in-person inquiries.
Assist customers in selecting the appropriate equipment or tools for their needs, providing expert advice and recommendations.
Coordinate the delivery and collection of equipment, ensuring timely and accurate fulfillment of orders.
Maintain accurate records of equipment availability, bookings, and returns using the company's software systems.
Handle customer queries, concerns, and complaints in a professional and timely manner, resolving issues to ensure customer satisfaction.
Prepare rental agreements, invoices, and other documentation related to hire transactions.
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