Job Description
CUSTOMER SERVICE SPECIALIST – OFFICE BASED / OPTION TO WORK FROM HOME AFTER 3 MONTHS
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. TP is also ranked 25th in the Fortune World Best WorkplacesTM.
We have a fantastic opportunity for an inbound customer service specialist for our Lloyds Banking Division campaign.
Here is all you need to know…
* Start Date: 21st April 2025
* Salary: From £12.21 per hour
* Job Type: Full Time - Permanent
* Working Hours: 40 hours per week (including training)
o Training hours: 09:00am – 18:00pm Monday – Friday
o Operational hours after training: Fully flex 07.00 - 23.00 Mon - Sun
* Training: 2 weeks based in Glasgow, City Park.
* Joining the team: First 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best.
Here are our key benefits…
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
* Critical Illness – up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Length of Service Awards
* Workplace Pension
* Monthly Inspire Awards – For the best of the best
* Refer-A-Friend earns up to £1,200 for you
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Progress – Here to support your TP journey
Who we are looking for…
* A professional, polite and courteous telephone manner
* Ability to deliver excellent service with an outgoing nature
* Excellent verbal communication skills
* A good listener who can convey empathy, patience, and understanding
* Confident and proactive in dealing with difficult situations and conversations
* Confident in having customer conversations
* High levels of accuracy and attention to detail
* Confident in making decisions
* Self-motivated and able to effectively problem solve
* Strong interpersonal skills
* Driven to work towards achievable targets
What will my role involve…?
* Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
* Support and provide a positive experience for all customers by assisting them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
* Help customers that may be going through financial difficulty and provide debit card support
* Promote channels such as Internet Banking and ensure that all customers are aware of and have access to the Bank’s complete range of services
* Problem solve - take ownership of each and every query and ensure these are resolved, making a real positive difference for our customers
* Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
* Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
* Ability to react quickly when the day gets busy and handle a wide variety of different customers – excellent time management
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
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