Job Title: M&E Manager
Role Purpose
The M&E Manager is responsible for the management of all Mechanical, Electrical, and Plumbing related reactive and chargeable works within a healthcare environment. The M&E Manager will be expected to manage all aspects of operational, compliance, and budgetary processes within the Trust's Contract. Responsibilities include the efficient running of the Engineering Team, Reactive and Planned Maintenance, and associated functions.
This is a key appointment within the Business Unit and will require the individual to be a strong leader with a clear understanding of all financial and operational procedures relevant to the M&E Manager role. The individual must have the ability to communicate effectively regarding problems and complaints associated with operational management, ensuring compliance with CBRE processes and procedures at all times, including Helpdesk, Financial, and H&S Procedures.
Key Responsibilities
1. Line Management responsibility for the Engineering Team and/or Operational Support Team, including Statutory Compliance and Planned & Reactive Maintenance.
2. Oversee and manage all aspects of HR and recruitment pertaining to the Engineering and/or Operational Support Team Employees and Vacancies.
3. Ensure SLAs and KPIs are achieved for operational delivery for both Reactive and Planned Maintenance activities.
4. Manage the supply chain, including sub-contractors and suppliers.
5. Attend Weekly and Monthly CBRE and Client meetings.
6. Provide technical and operational support and advice to the engineering & operational team.
7. Manage and submit monthly reports and compliance information to the Account Manager/Director.
8. Support the Account Manager/Director.
9. Manage WIP, including scheduling works, access arrangements, completion of works, answering financial queries, and updating the overall WIP report.
10. Create and implement a training plan for operational teams, ensuring sufficient skillset, Competent Persons, and Approved Persons for all HTM and SFG disciplines.
11. Conduct audits of reactive and planned maintenance activities, ensuring tasks are completed to SFG and HTM standards.
12. Resolve escalations from the Helpdesk and the client within reasonable time, ensuring solutions are implemented quickly and effectively.
13. Ensure planned maintenance services are scheduled and completed on time.
14. Ensure compliance documents, contract, and HTM logbooks are fully up to date and audit ready.
15. Manage client/end user escalations and queries.
16. Encourage the reporting of hazards on site via the engineering team and sub-contractor supply chain.
17. Provide support outside of normal working hours in case of call out/escalation from the shift team, client, and/or NHS Trust staff.
18. Coordinate and manage the maintenance and uptime of MTHW and Steam Boilers for the site, ensuring changes in services are communicated to all stakeholders immediately.
19. Resolve technical issues on site by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance.
20. Recruit staff for vacancies in line with operational budgets and company recruitment policies.
21. Financial responsibility for WIP; resolving queries with call outs made to sub-contractors, consumable spend, comprehensive spend, and identifying chargeable works.
22. Generate extra works through site walkarounds and communication with engineers, helpdesk, and sub-contractors.
23. Ensure eLearning is completed and fully up to date for yourself and your team.
24. Identify succession within the existing team, ensuring development and mentoring are implemented.
25. Assist the Lead Contract Support with unapproved and unposted PO Reports weekly and resolve in a timely manner.
26. Aid Account Manager/Director in Forecast Document updates monthly.
27. Manage holiday and sickness, maintaining the correct and required staff level within the building.
28. Maintain people records such as new starters, leavers, and any changes in staff.
29. Attend and participate in any relevant training courses.
30. Management of Concept System and reporting.
31. Collate team timesheets and expenses weekly.
32. Attend and actively participate in weekly Webquote meeting with Account Manager/Director and Customer.
33. Ensure the delivery of high Customer Service Standards.
34. Work within the CBRE team on the account to ensure collaborative development of the business, effective team working, and support to colleagues.
35. Ensure appropriate control systems to meet policy and contractual commitments (KPIs) are in place.
36. Ensure customer focus within all areas of operational activities and maintain effective relationships with key client contacts.
37. Promote and maintain the core values and behaviours of CBRE.
38. Provide leadership and guidance, advice, coaching, and direct support to deliver best practice selection, training, and assessment.
39. Ensure business policies and processes are effectively communicated and implemented within the Team.
40. Conduct regular reviews of procedures, making recommendations for improvement with appropriate working practices.
41. Communicate effectively and build/maintain relationships at all levels with internal and external customers.
42. Liaise and keep informed the senior management on all aspects of contract problems and regularly update on all financial issues.
43. Ensure QHSE documentation is maintained and readily available using CBRE systems.
44. Maximize the use of Preferred Suppliers and implement best practice
#J-18808-Ljbffr