Job Overview
Full Time Medical Receptionist Vacancy 37 Hours.
Working patterns will include 8:00 am starts and 6:00 pm finishes.
Broom Leys Surgery are seeking a Medical Receptionist to join our busy and hard-working Patient Services Team.
Benefits include: 5 weeks annual leave plus Bank Holidays (pro-rata) and option to join the NHS Pension scheme.
Main duties of the job
We are looking for a candidate with excellent communications and interpersonal skills, strong customer service ethos and the ability to multi-task. Experience in General Practice or SystmOne would be an advantage for this role; however, full training will be given to the right candidate.
The successful candidate will provide a range of duties such as:
* Project a positive, professional and welcoming image to patients and other visitors, both in person and on the telephone.
* Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
* Completing tasks relating to patients and communicating with them in an efficient way.
* Adding patient correspondence onto the clinical system and coding data.
* Processing repeat prescriptions in accordance with practice guidelines.
* Support the practice QOF and Enhanced Services.
We are a supportive and friendly team with a patient-focused ethos. Our team includes 1 Partner, 4 Salaried GPs, 2 Practice Pharmacists, 1 Emergency Care Practitioner, 2 Advanced Nurse Practitioners, 1 Nurse, 1 Nurse Associate, 1 Assistant Practitioner, 2 Healthcare Assistants, and excellent support staff.
Our Practice has approximately 8,500 patients; we are repeatedly high quality target achievers (QOF and Enhanced Services) and are paper light.
Job summary:
The purpose of the role is to:
* Project a positive, professional and welcoming image to patients and other visitors, either in person or on the telephone.
* Offer general assistance to the practice team.
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
* Undertake a variety of Patient Services Team duties to assist in the smooth running of the practice.
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
* Maintain patient confidentiality and adhere to Data Protection policies.
Duties and responsibilities:
* The duties and responsibilities undertaken by members of the Patient Services Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager:
* Maintaining and monitoring the practice appointments system.
* Processing telephone requests for appointments, visits and telephone consultations.
* Receive, assist and direct patients to the appropriate service or healthcare professional.
* Processing incoming correspondence.
* Completing tasks relating to patients and communicating with them efficiently.
* Adding patient correspondence onto the clinical system and coding data.
* Computer data entry, processing and recording information in accordance with practice procedures.
* Filing and retrieving medical records.
* Processing repeat prescriptions in accordance with practice guidelines.
* Initiating contact with and responding to requests from patients and other healthcare providers.
* Providing clerical assistance to practice staff as required.
* Keeping the reception area tidy and free from obstructions.
* Act as a chaperone if requested.
* Adhere to the information governance requirements of the NHS at all times.
* To carry out ad-hoc duties as requested.
This list of duties is not exhaustive but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the Practice.
Qualifications
Essential: Good standard of secondary education to GCSE level grade 4 - 9 including Maths and English or equivalent.
Desirable: Qualification in reception office work.
Experience:
Customer service skills, experience of working in General Practice is an advantage, excellent IT skills, knowledge of MS Office, call handling, good numeracy skills, ability to prioritise and manage a workload. Well organised with good time management and interpersonal skills, attention to detail, problem-solving, and excellent communication skills (written and oral). Ability to make decisions, use own initiative, self-motivated, and reliable. Ability to work under pressure and as part of a team. Experience of SystmOne software and clerical and administrative work.
Job Types: Full-time, Permanent
Pay: From £22,010.56 per year
Benefits:
* Company pension
* On-site parking
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Coalville, LE67 4DE: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Medical Receptionist: 1 year (preferred)
Work Location: In person
Reference ID: A3527-21-1856
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