Job Description
Customer Service Executive (German speaking)
Harlow (3 days office)
£35,000
You must be fluent in German and English.
Our client specialises in high-quality accessories and DIY for the home. Their products are often favoured for their ease of use and eco-friendly formulations.
You’ll be the first point of contact for their customers, helping with questions, resolving issues, and ensuring a positive experience.
Key Responsibilities:
* Provide assistance to customers across phone, email, chat, and social media, addressing questions on products, services, shipping, returns, and order statuses with clarity and detail.
* Help customers with order placement, tracking, and updates, and resolve any issues with delays or incomplete orders.
* Address and resolve complaints or escalations professionally and empathetically, working to achieve a satisfactory outcome for both the customer and the company.
* Stay informed on the company’s products, policies, and procedures to provide accurate, up-to-date information to customers.
* Document and report feedback to enhance customer service, refine product offerings, and improve the user experience.
Key Skills and Qualifications:
* Minimum 1-2 years in a customer service role, preferably in an eCommerce or retail environment.
* Excellent verbal and written communication skills with an emphasis on clarity, empathy, and professionalism.
* Familiar with customer service software, CRM systems, and eCommerce platforms (e.g., Shopify).
* Strong attention to detail and excellent organisational skills.