Job Description
Partner with the Clinical Operations and Quality Team to leverage the BrightStar Care brand to provide A Higher Standard of Care through Clinical Operations Support. The RN Manager of Clinical Operations will support franchise-owned BrightStar Care agencies in a variety of ways and contribute to the advancement of key clinical quality initiatives including Joint Commission accreditation, training, and compliance.
This position will be based in the Franchise Support Center in Gurnee, IL but will have the ability to travel to franchise locations throughout the U.S.
Responsibilities
MAJOR DUTIES AND RESPONSIBILITIES
1. Execute and oversee the clinical quality platform;
2. Provide Clinical Site Visits, both on-site and via video conferencing, to franchisees and their teams providing clinical operational support, promoting quality care and strategizing on agency growth;
3. Act as the subject matter expert/resource on BrightStar Care clinical programs and systems;
4. Resource for state and federal regulations (HIPAA, OSHA, etc);
5. Resource for Joint Commission standards and support;
6. Resource for professional practice standards;
7. Develop and maintain clinical policies, procedures and forms;
8. Coordinate clinical education opportunities, webinars, and training;
9. Contribute to interdepartmental efforts (technology, operations, marketing, etc).
Required Skills
1. Active unencumbered RN license in at least one state with 5-10 years recent clinical and management/supervisory and training experience;
2. Outcome oriented; team player;
3. Able to work in a fast-paced environment with frequently changing priorities;
4. Ability to teach and train on processes and procedures;
5. Strong communication, training and compliance skills;
6. Ability to travel up to 50% of the time;
7. Proficient in Microsoft Office products;
8. Must be able to work productively in an environment with minimal supervision;
9. Ability to maintain confidentiality;
10. Excellent accountability and organizational skills;
11. Desirable: Experience with Private Duty Home Care, Medicare Home Health, Joint Commission Accreditation, Electronic Health Records, and Multistate/Multi-Site location management.
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