As a Claims Desktop Motor Engineer, you will assess prospects of repair vs total loss utilizing engineering tools available in accordance with guidelines and procedures, taking commercial decision making into account. You will also mitigate ancillary claim spend on hire, storage, and recovery charges.
You will provide accurate assessments of repair cost by authorizing repairs and supervising the prompt payment of accounts within established guidelines and procedures.
Location: Remote (initial training will be on site in Sevenoaks)
Working hours: 37.5 hours per week, Monday to Friday from 9:00 am to 5:30 pm
Salary: Competitive, plus a performance-related bonus of up to £2000 per annum
What you will be doing:
* Obtaining high-quality value for money repairs that do not adversely affect the safety of the vehicle
* Prompt and accurate production of reports and estimates and authorization of repairs, together with valuation of vehicles
* Accurate categorization and timely disposal of salvage in accordance with the ABI guidelines
* Developing and maintaining effective relationships with claims handlers, repairers, and intermediaries to ensure the best outcome for the business and customer
* Monitoring repair work and activities of repairers to ensure that the average repair cost falls within the motor engineers’ territory minimum number of substandard repair referrals
What we’re looking for:
* Thorough knowledge of the details of the methods of motor vehicle accident repair
* Experience of estimating and negotiation
* VDA ATA AQP Accreditation
* Thorough knowledge of Computerized Estimation Systems (Audatex and Glassmatix)
* Thorough knowledge of Thatcham Escribe
About Acorn Insurance: With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognized as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance wants to give you more than a job; we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:
* Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
* Enhanced paternity pay and 16 weeks full maternity pay.
* Colleague Assistance program offers a suite of wellbeing services such as:
* 6 Free Counseling sessions per year
* Unlimited access to a telephone counselor 24/7
* Access to a free 4-week program of cognitive behavioral therapy (CBT) with a trained therapist mentor.
* Network of internal qualified mental health first aiders are available to provide support to colleagues.
* A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
* Ability to access your earnings before payday via Dayforce Wallet.
* Company pension scheme
* Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
* Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
* Ability to give back. You can opt into donating money to charity to climate-positive organizations directly from your salary.
Reward, Recognition and Culture:
* Long Service Award paid on 5, 10- and 15-years’ service
* A reward and recognition hub to celebrate and reward colleagues and peers.
* Consistent and engaging company events including company awards, competitions, and charity fundraisers.
* Budgets for department leaders to use for social and engagement events.
All roles are subject to DBS and Financial checks; any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognize that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
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