Moor Park Golf Club
Founded in 1923, Moor Park Golf Club boasts two Harry Colt designed championship courses with a spectacular Grade 1 listed clubhouse. Set within three hundred acres of parkland to the south-east of Rickmansworth in Hertfordshire, 30 minutes from central London, the Club has a thriving membership of 1,500. With 13 tennis courts, lavish dining rooms, and beautiful grounds, Moor Park is far more than just a golf club. It is a home for members and a destination for visitors.
Purpose of Role:
Reporting to the Golf Operations & Retail Manager, the purpose of this role is to service the membership and visitors, delivering exceptional retail experience, providing top-tier customer service, and delivering group and individual golf coaching to juniors and adults.
The ideal candidate will have experience in the golf industry and an interest in further developing their skills and career.
Job specification:
* Assist in all daily pro shop operations.
* Deliver individual and group golf lessons to juniors and adults as well as corporate clinics and junior academy.
* Assist in providing a highly desirable golf retail outlet for our members and visitors.
* Maintain strong knowledge of pro shop merchandise and assist with stock management, stocktake, and merchandise.
* Prepare seasonal promotions and sales for the approval of the Golf Operations & Retail Manager.
* Speak with every guest in a professional and courteous manner whilst striving to ensure that every guest leaves Moor Park feeling better than when they arrived.
* Maintain the shop tidy and clean at all times.
* Assist in basic club repairs and regripping.
* Be sufficient in the use of golf systems such as Intelligent Golf, Golf Genius, and ESP.
* Work closely with the golf operations team to ensure an excellent customer experience.
* Utilise Intelligent Golf and ESP to ensure you are aware of the events taking place on each day.
General:
* Ensuring compliance with appropriate legislation/good practice guidance including GDPR, equal opportunities, and security of financial data.
* To establish industry best practice to all areas of the Club’s activities and play a pivotal role in delivering the Club’s operational, financial, and strategic goals.
* To maintain a professional standard of dress and appearance, in line with company standards.
* Maintain a safe, clean, and tidy work area.
* To adhere to all statutory requirements regarding fire, health, safety, and hygiene.
* To attend any training sessions as requested and adhere to company policies.
* Support colleagues in delivering a high standard of customer service.
* Carry out any additional duties as reasonably requested by the management team.
* Promote Moor Park in a positive light at every opportunity.
Required skills / qualifications for this role:
* Must be currently enrolled on the PGA programme to be eligible for this job.
* Excellent communication & organisational skills.
* IT Literate: Word, Excel, ESP.
* Excellent written and verbal communication.
* Strong attention to detail.
* Ability to manage varied workload and meet objectives.
* A creative mindset with a ‘can do’ attitude.
* Previous experience within a golf or member club environment.
Remuneration, benefits and hours of work:
* 30 hours across 4 to 5 days a week.
* Commission Scheme for Golf lessons.
* Sponsorship scheme for the PGA Training Programme.
* Contribution to company pension fund.
* Training & Professional development provided (subject to individual and business needs).
* 21 days Annual Leave (including bank holidays).
* Staff Uniform and Daily Meal provided.
* Access and use of Club facilities.
#J-18808-Ljbffr