Job Summary
This job can be based at a number of different sites across the Affinity Care group.
The post holder will work under the direction of the Patient Services Manager and as a key member of the healthcare team you will be responsible for ensuring the effective throughput of medical secretarial work. You will be a team player contributing to the overall high performance of the administration team within the Locality and also by providing support to the wider medical secretarial function of Affinity Care.
Main duties of the job
* Process patient referrals via ERS (electronic referral service), e-consult and the electronic method to ensure that routine referral letters are distributed efficiently within a 5 day period, using the ERS programme as appropriate and attaching enclosures as necessary.
* Advise doctors of rejected referrals and ensure these are dealt with in a timely manner.
* Ensure 2 week wait proforma referrals are dealt with efficiently and promptly by the appropriate system and contain all relevant information, ensure the referral is recorded appropriately. Follow up all proformas ensuring appointments are made within a 2 week period. Check the fast track referrals have been attended and report any DNAs to the referring GP.
* Keep up to date with changes in referral systems and new proformas by reading e-mails sent to the practice.
* Answer the telephone as part of a team of staff, picking up general enquiries in relation to various services, take messages for clinical and management staff ensuring forwarding in a timely manner. Undertake queries on behalf of patients, trying to establish their concerns and trying to resolve, keeping the patient informed at all times.
* Complete tasks for patients from clinicians along with those from external sources ie: NHS Website, Accurix.
* Assist the clinical team with all secretarial needs, typing letters for patients, typing and emailing hospital letters and administrative duties if required.
About us
We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area. Our ethos is to provide patient focused care based on the model of GP-led family orientated general practice tailored to local population needs. Our practices are highly accredited training practices, level 3 research ready sites within an embedded ethos of our learning organisation.
We are a friendly enthusiastic and hard working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and strong work ethic.
Benefits Include
* 5 weeks annual leave (pro rata for part time hours)
* Birthday Holiday
* Well-being day
* NHS pension
Pay scheme
Salary
£11.44 to £12.29 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A1863-25-0012
Job locations
Shipley Health Centre, Alexandra Road, Shipley, West Yorkshire, BD183EG
Sunnybank Medical Centre, Town Gate, Wyke, Bradford, West Yorkshire, BD12 9NG
Haigh Hall Medical Centre, Haigh Hall Road, Bradford, West Yorkshire, BD10 9AZ
Cowgill Surgery, Thornaby Drive, Clayton, Bradford, West Yorkshire, BD14 6ES
The Willows Medical Centre, 8 Osbourne Drive, Queensbury, Bradford, West Yorkshire, BD13 2GD
Thornton Medical Centre, 4 Craven Avenue, Thornton, Bradford, West Yorkshire, BD13 3LG
Person Specification
Qualifications Essential
* GCSE English Language grade C/level 5 (or equivalent)
Desirable
* NVQ Level 3/4 Customer Service (or equivalent)
Experience Essential
* Evidence of willingness to learn and develop. Values diversity and difference, treats people with equal respect. Adaptable, innovative, forward-thinking. Enthusiastic, highly-motivated with energy and drive. Empathetic, honest, caring, and considerate. Professional and smart appearance. Willing to work flexible hours as necessary. Able to travel if required.
Desirable
* Knowledge of medical terminology. Experience working as a medical secretary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Affinity Care
Address
Shipley Health Centre, Alexandra Road, Shipley, West Yorkshire, BD183EG
Employer's website
https://shipleymedicalpractice.nhs.uk/ #J-18808-Ljbffr