Employer Sheffield Teaching Hospitals NHS Foundation Trust
Employer type NHS
Site Royal Hallamshire Hospital
Town Sheffield
Salary £23,615 pa/pro rata for part time staff
Salary period Yearly
Closing 27/02/2025 23:59
Interview date 04/03/2025
Clinic Support Officer
NHS AfC: Band 2
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
An exciting opportunity has arisen for a motivated and well-organised individual to join our Clinic Support Team in the Neurology Outpatients and Neurosurgery department at the Royal Hallamshire Hospital.
The post holder will provide exceptional reception and clerical support in the busy Neurology Outpatient and Neurosurgery department.
The Department of Clinical Neurology at the Royal Hallamshire Hospital in Sheffield serves over 2 million people across North Trent, including regions such as Rotherham, Barnsley, Doncaster, and Chesterfield.
It offers comprehensive outpatient services through consultant-staffed clinics at regional centres and maintains two inpatient wards for acute care and extensive community outreach supported by nurse specialists, physiotherapists, and occupational therapists.
Our portfolio of specialist services includes:
Main duties of the job
To provide exceptional reception and clerical support in the busy Neurology Outpatient department. This role is varied and includes:
* Face to face patient contact when working on reception
* Speaking to patients over the telephone
* Processing referrals
* Booking and rescheduling appointments
* Ensuring patients are put on the correct care pathway
* Preparing patient notes for clinics
* Working in a large administrative team and with clinical staff to ensure the best patient care and experience
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please see the attached job description and 'main duties of the job' section.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
* GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
* NVQ Level II in Business Administration / Customer Service / IT
Experience
* Experience of working within an office environment
* Experience of working in a public-facing role
* Relevant experience within the NHS
Further training
* Knowledge of / experience of using information and/or customer service systems
* Working knowledge of Microsoft Office packages including Outlook, Excel and Word
* Previous experience Infoflex / 59R Software
* Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
* Understanding of data protection policies and the ability to maintain confidentiality
* Excellent written and verbal communication skills, with ability to deal with staff at all levels
* Displays use of initiative with effective organisational skill
* Ability to prioritise and work to strict/conflicting deadlines
* On-going commitment to personal development
Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.
Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Zoe Shipman Job title Neurology Operational Manager Email address z.shipman@nhs.net Telephone number 0114 2268808 Additional information
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