Job summary An exciting opportunity has arisen for a Security Operative to work in the Centralised Control Room at Bethlem Royal Hospital for the Facilities Department, South London and Maudsley NHS Foundation Trust. Working closely with the Facilities Team Leader. The successful applicant will have good organisational, communication, and interpersonal skills. You will communicate with SLAM staff and health professionals. The post holder will be comfortable with IT and be keen to learn new software packages and processes. This is a challenging role, Manning the Centralised Control Room, Monitoring various Alarms and CCTV Please see the job description and person specification for further information. Main duties of the job The Centralised Control Room Operative will be part of the team that provides 24/7 365 days a year cover of the Centralised Control Room, monitoring CCTV, BMS, Fire, intruder and panic alarms, emergency phones also call the emergency team to any emergencies on site and will serve as the first point of contact for DSN and emergency services The role is crucial in creating a welcoming, supportive, and organised environment. The operative will also be expected to maintain confidentiality and promote a calm, positive atmosphere. Additionally, the role includes acting as a fire marshal to coordinate safety during evacuations. This position requires staying current with mandatory training to maintain job competency and effectively manage challenging interactions and emergencies. About us The post holder will work 0700-1900 or 1900 -0700 This role is primarily aimed at providing a service at Bethlem Royal Hospital The Bethlem Royal Hospital is located in West Wickham, the nearest train station is Eden Park (zone 5) with excellent transport links from central London, Croydon, and Bromley including the new super loop route. The post holder may be required to travel and work at other sites if necessary. General All employees are expected to comply with statutory requirements and the Trust's employment policies while carrying out their work. Equal opportunities The post holder must at all times carry out his/her responsibilities with due regard to the Trust's Equal Opportunities Policy Performance Review Overall performance will be formally assessed and reviewed regularly, with additional informal assessment taking place as necessary. Health and Safety All employees are subject to the Health and Safety at Work Act. The post holder is required to pro-actively comply with their duties as described by the Trust Policy and objectives for health and safety Confidentiality All employees are required to work in a confidential manner in all aspects of their work. Date posted 26 March 2025 Pay scheme Agenda for change Band Band 2 Salary £28,166 a year per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 334-NCL-7085528-TA Job locations Bethlem Royal Hospital Monks Orchard Road Beckenham BR3 3BX Job description Job responsibilities 1. Collaborate with Security Team Leader and Security Operatives to enforce good practices and ensure compliance with trust policies and the trusts five commitments. 2. To complete a daily schedule of CCTV patrols, to ensure safety across the Trust. 3. To complete weekly equipment audits, to ensure that equipment is in working order and report all equipment failures and raise any issues of concern to ensure continuity of the system. 4. Remain current with mandatory training and continually assess training needs to maintain job competency and address skill gaps. 5. Use the Trust's reporting platforms to report any policy breaches and manage security issues promptly. 6. Provide excellent customer service at the Control Room, and effectively managing challenging interactions and emergencies. 7. To assist in providing an effective and efficient CCTV service under the direction of the Security Team Leader. This will include the following work objectives: to operate and monitor all systems within the control room in an effective and efficient manner. To ensure all work is undertaken in compliance with the operating procedures, current legislation (GDPR) and current code of practice, to liaise with the police, other agencies and members of staff by various communication systems to ensure the system is used effectively to support the objectives of the service 8. To respond to all alarm activations, CCTV incidents and calls taken on the emergency phone. 9. To produce all evidential records and witness statements to a high standard acceptable to the rules of evidence and current legislation and to record all events and actions in a clear and accurate format through the use of the current software-based solution used by the CCTV control room. 10. To provide an efficient and courteous radio/ascom and telephone answering service when dealing with a vast array of issues. 11. To control access to all visitors to the control room in order to maintain high security and confidentially of the CCTV operation 12. Report any breaches of policies in line with Datix reporting policy. 13. Act as Fire Marshall for own service area, carrying out monthly audits, acting as point of contact with Emergency Services/DSN during any evacuations of work area. 14. Follow and enforce emergency and security procedures to maintain a safe and orderly environment. 15. To work closely with Local Facilities Team Leader and Facilities Teams on each site to ensure that there is a complete security monitoring both electronically and in person to work as a complete team. Job description Job responsibilities 1. Collaborate with Security Team Leader and Security Operatives to enforce good practices and ensure compliance with trust policies and the trusts five commitments. 2. To complete a daily schedule of CCTV patrols, to ensure safety across the Trust. 3. To complete weekly equipment audits, to ensure that equipment is in working order and report all equipment failures and raise any issues of concern to ensure continuity of the system. 4. Remain current with mandatory training and continually assess training needs to maintain job competency and address skill gaps. 5. Use the Trust's reporting platforms to report any policy breaches and manage security issues promptly. 6. Provide excellent customer service at the Control Room, and effectively managing challenging interactions and emergencies. 7. To assist in providing an effective and efficient CCTV service under the direction of the Security Team Leader. This will include the following work objectives: to operate and monitor all systems within the control room in an effective and efficient manner. To ensure all work is undertaken in compliance with the operating procedures, current legislation (GDPR) and current code of practice, to liaise with the police, other agencies and members of staff by various communication systems to ensure the system is used effectively to support the objectives of the service 8. To respond to all alarm activations, CCTV incidents and calls taken on the emergency phone. 9. To produce all evidential records and witness statements to a high standard acceptable to the rules of evidence and current legislation and to record all events and actions in a clear and accurate format through the use of the current software-based solution used by the CCTV control room. 10. To provide an efficient and courteous radio/ascom and telephone answering service when dealing with a vast array of issues. 11. To control access to all visitors to the control room in order to maintain high security and confidentially of the CCTV operation 12. Report any breaches of policies in line with Datix reporting policy. 13. Act as Fire Marshall for own service area, carrying out monthly audits, acting as point of contact with Emergency Services/DSN during any evacuations of work area. 14. Follow and enforce emergency and security procedures to maintain a safe and orderly environment. 15. To work closely with Local Facilities Team Leader and Facilities Teams on each site to ensure that there is a complete security monitoring both electronically and in person to work as a complete team. Person Specification Qualifications Essential NVQ Level 2 Facilities Management (or working towards) S.I.A / C.C.T.V certificated. Functional skills Level 2 Maths and English Working knowledge of Health and Safety legislation. (A/I) Experience Essential The ability to manage conflict and identify where escalation to senior staff is necessary Proficient in Microsoft Word, Excel, Power Point and Outlook Demonstrable experience of practice and procedures relevant to the area of work. Desirable Familiar with Planet F.M (Facility Management) (Facility Management) software Fire Marshall Apprenticeship course registration First Aid at Work certified. Knowledge/Skills Essential Demonstrate working knowledge of using CCTV Systems Demonstrate working knowledge of GDPR and Information Governance Demonstrate working knowledge of GDPR and Information Governance Desirable N.H.S experience especially in a Mental health setting Customer service experience preferably in a health care setting Datix proficient Person Specification Qualifications Essential NVQ Level 2 Facilities Management (or working towards) S.I.A / C.C.T.V certificated. Functional skills Level 2 Maths and English Working knowledge of Health and Safety legislation. (A/I) Experience Essential The ability to manage conflict and identify where escalation to senior staff is necessary Proficient in Microsoft Word, Excel, Power Point and Outlook Demonstrable experience of practice and procedures relevant to the area of work. Desirable Familiar with Planet F.M (Facility Management) (Facility Management) software Fire Marshall Apprenticeship course registration First Aid at Work certified. Knowledge/Skills Essential Demonstrate working knowledge of using CCTV Systems Demonstrate working knowledge of GDPR and Information Governance Demonstrate working knowledge of GDPR and Information Governance Desirable N.H.S experience especially in a Mental health setting Customer service experience preferably in a health care setting Datix proficient Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name South London and Maudsley NHS Foundation Trust Address Bethlem Royal Hospital Monks Orchard Road Beckenham BR3 3BX Employer's website https://www.slam.nhs.uk/ (Opens in a new tab)