Band 4
Job Overview
***INTERNAL APPLICANTS ONLY***
An exciting opportunity has arisen within the Home Oxygen Service at Wye Valley NHS Trust for a Band 4 Home Oxygen Support Worker to assist in the smooth day-to-day running and provision of care for patients in Herefordshire on domiciliary oxygen, working alongside the oxygen nurses.
Main Duties of the Job
The post holder will support the domiciliary oxygen service team, ensuring a smooth and efficient service for patients throughout their pathway and follow-up care. They will assist in the day-to-day coordination of the service, monitor and instigate reviews both in the outpatients department and in the patients' homes (using their own transport).
They will also help to analyze data provided by the ICB or oxygen provider and raise any queries or highlight any concerns to the trained nurse. The post holder must be able to use their own initiative and work autonomously, but also work proactively within the team to ensure the service runs to maximum efficiency.
Working for Our Organisation
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT, the George Eliot Hospital NHS Trust, and Worcestershire Acute Hospitals NHS Trust. Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster, and Ross-on-Wye.
We are a progressive and forward-looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends. More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire. We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Our values - Care, Accountability, Respect, and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.
Detailed Job Description and Main Responsibilities
* To demonstrate a good knowledge and understanding of the oxygen assessment process, oxygen equipment, and treatment options.
* To communicate with patients, carers, and professionals on all levels on a daily basis regarding current oxygen prescriptions and equipment.
* Engage with domiciliary oxygen provider regarding patient queries, orders, or discrepancies.
* To ensure the oxygen database is kept current and up to date.
* To prioritize patient safety by completing risk assessments within the patient's own home 4 weeks post-discharge (in line with 4-week post-discharge guidelines) or visit the patient's own home and complete a risk assessment prior to discharge of high-risk patients.
* Be confident in knowledge and understanding of domiciliary oxygen equipment to enable competent discussions/advice to patients experiencing issues.
* To complete all clinical records accurately and legibly as instructed.
* Ensure timely return of investigations/reports as requested by the oxygen team and be aware when immediate escalation is required.
* To report untoward occurrences immediately to senior members of the team.
* To be empathetic to patients’ medical and psychological needs when encouraging and implementing or changing oxygen therapy regimes.
* To be able to advise patients who wish to travel on ordering oxygen both within the UK and overseas.
* Participate in multidisciplinary team meetings.
* Undertake other duties appropriate to the post as requested by senior staff.
Person Specification
Education & Qualifications
Skills, Knowledge & Abilities
* Computer literacy – ability to use a wide variety of systems including MS Office packages (Word, Excel, etc.)
* Confident in the use of databases and spreadsheets.
* Confident managing telephone queries from patients, relatives, and other health professionals.
* Evidence of good clear communication skills and ability to use tact and diplomacy when talking to patients.
* Ability to manage own time and prioritize.
Experience
* Previous experience of working in a health or social care setting.
* Previous experience of working within the Respiratory Team.
Personal Attributes
* Able to work under minimal supervision.
Other
* Ability to meet travel requirements of the post.
Employer Certification / Accreditation Badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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