Summary:
We are looking for a Specialist Housing Co-ordinator to join our Living Well team and help older people live safe, happy and healthy lives in our homes.
In this role you will provide a comprehensive housing management service for Living Well residents. Working in a person-centred and trauma-informed way, you will effectively handle complex cases and support older people to live independently and maximise their wellbeing.
United Welsh is an award-winning not-for-profit organisation providing homes and related services in South Wales. We are passionate about building homes, creating communities and transforming lives.
We look after over 6,700 homes for people across 11 local authority areas, and our services help thousands more in our communities.
Helping people to live happily and in good health is important to us, and we are proud to have been named fifth best landlord in the UK.
We have a new building programme that is worth around £55m each year and in the next five years, we intend to build 1,300 more homes.
We are ambitious about how we can help people to live their best lives, working with a range of partners including local and national government and the NHS to give people choice; tackling poverty, improving wellbeing and playing our part in ending homelessness.
Job Role:
We have an exciting opportunity to join our Living Well team as a Specialist Housing Co-ordinator. Our Living Well services provides homes for people aged over 55, helping them to live well in safety, happiness and good health.
As a Specialist Housing Co-ordinator you will provide an intensive housing management service for Living Well residents, whilst also taking a broader lead on good practice relating to safeguarding and anti-social behaviour.
In this role you will ensure that the Living Well team are providing a proactive and efficient service and that complex cases are effectively managed in a timely manner. Working in a person-centred and trauma-informed way, this role is pivotal to ensuring contract sustainment for our residents and that they are encouraged and supported to live independently and maximise their wellbeing.
This role is based in Cardiff, but will involve working with residents in all our service areas including Caerphilly, Blaenau Gwent and Monmouthshire.
Key accountabilities:
* To deliver a person-centred/ trauma informed service to Living Well residents, identifying those most at risk and working with them in a positive, enabling way to live independently in their own homes and provide life-changing opportunities.
* Be responsible for a defined number of Living Well schemes, proactively dealing with all aspects of Occupation Contract management. This will be in addition to organising and carrying out housing surgeries with residents, equipment testing, producing person-centred Fire Risk Assessments, estate inspections, etc.
* To play a key role in ensuring that anti-social behaviour is managed effectively and efficiently within the Living Well team; ensuring that incidents/cases are managed in line with current policies and procedures, and within given timescales, provide support, advice and guidance across the team where necessary.
* Submitting and monitoring safeguarding referrals and updating daily monitoring centres as appropriate.
* Working in partnership with the Connect team to promote the benefits of being socially active to residents and ensuring that schemes are inclusive and welcoming places to live.
* To work and influence external agencies; developing partnership approaches, signposting residents to relevant services and undertaking joint service provision or initiatives where appropriate to develop and improve services for our residents.
* To proactively support the voids and allocations process in liaison with the Lettings team to ensure that voids are let efficiently and within the agreed targets to ensure void loss is minimised.
* To liaise with the dedicated Income Recovery Team to ensure that early and effective intervention of rent accounts takes place across a defined area, including supporting residents with Universal Credit and Housing Benefit applications and making referrals to the Money Advise team as appropriate.
* To ensure that all duties are carried out in accordance with relevant policies and procedures to maintain a high-quality service for residents, staff and the wider organisation.
Location: Cardiff
Hours: Full Time, 35 hours
Salary: £36,843.15 per annum
Contract: Temporary, maternity leave cover up to one year
Closing date: Tuesday 1st April 2025
Interview date: 9th April 2025
To Apply:
Please click on the link below.
To apply, please send a copy of your CV and cover letter to jobs@unitedwelsh.com. In the cover letter, please outline why you believe you would be successful in this role based on your experience and on the essential/desirable criteria in the job description, in no more than 1,000 words.
We do reserve the right to close this role early if we receive a high volume of suitable applications.
If you have any difficulty with the links in this advert, please contact bev@charityjobfinder.co.uk
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