Security Controller Location: THORPE PARK Resort, KT16 8PN Hours: 40 hours per week, evening and weekend work per business needs Contract: Full Time Fixed Term Salary: £13.00 per hour The Security Controller plays a vital supporting role in maintaining a safe and secure environment at the Resort by assisting the Security and Incident Manager in overseeing daily safety operations and emergency response strategies. Responsibilities: Assist the Security and Incident Manager in implementing and monitoring emergency protocols, particularly during evacuations, guest incidents, and crisis management. Support the coordination and deployment of resources during emergencies, ensuring rapid response and efficient use of personnel and equipment. Monitor the operational readiness of safety systems, including CCTV and public address systems, ensuring they are fully functional during critical situations. Oversee the real-time monitoring of incidents, ensuring accurate and timely documentation within incident management systems. Assist with implementing safety measures that enhance the guest experience during emergencies, ensuring clear instructions and professional interactions from staff. Help train and equip team members to handle guest interactions, ensuring effective communication and maintaining a safe, secure environment for all visitors The ideal candidate will have experience in public safety, emergency management, or a related field. Experience in monitoring safety systems (e.g., CCTV, fire alarms, and public address systems) and providing operational support during emergency responses. Experience in incident management, reporting, and coordination across teams is essential, as is the ability to work under pressure and handle multiple tasks during high-stress situations. Familiarity with emergency protocols, risk assessments, and compliance with safety regulations will be critical in ensuring that the Resort’s safety standards are consistently maintained. Would have appropriate SIA licenses ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service 28 days holiday (including bank holidays) Company bonus Private pension scheme 40% discount online off LEGO 25% discount in our on-site retail shops and restaurants Ongoing training and development opportunities Plus, many more… If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at HumanResourcesthorpe-park.co.uk and one of the team will get back to you as soon as possible. GBP £13.00/Hr.