Are you an experienced Senior Support Analyst looking to take the next step in your career? Do you thrive in a dynamic MSP environment, where your expertise in Windows technologies, Azure, and Office 365 can make a real impact? If so, we have the perfect opportunity for you About Us We are a niche managed service provider (MSP) with a strong reputation for delivering high-quality IT support and project solutions to our clients. We pride ourselves on our technical excellence and customer-focused approach, ensuring businesses have the robust IT infrastructure they need to succeed. The Role As a Senior Support Analyst, you will be a crucial part of our technical team, providing expert 3rd line support while leading and contributing to IT projects. You’ll be responsible for diagnosing and resolving complex technical issues, working alongside a skilled team, and helping shape innovative solutions for our clients. Key Responsibilities 3rd Line Support: Troubleshoot and resolve complex technical issues across Windows environments, Azure, and Office 365. Project Work: Lead and contribute to IT infrastructure projects, ensuring seamless implementation. Technical Expertise: Provide strategic guidance and technical consultancy to clients. Collaboration: Work closely with junior engineers, mentoring and developing their skillsets. Documentation & Reporting: Maintain accurate documentation and reports for client solutions. What We’re Looking For Proven experience in a 3rd line support role within an MSP. Expertise in Windows technologies, Azure, and Office 365. Strong problem-solving skills and ability to work under pressure. Excellent communication skills, with a passion for customer service. Experience in managing IT projects and delivering solutions. What We Offer Competitive salary and benefits package. Career progression opportunities within a growing MSP. Exposure to cutting-edge technologies and exciting projects. Supportive and collaborative team environment. If you're ready to take your IT career to the next level and work with a forward-thinking MSP, we'd love to hear from you Apply today and join us in delivering top-tier IT support and solutions to our valued clients.